Blue Ridge Hobbies credit card rip off--DO NOT BUY FROM INTERNET

Ordered merchandise over the internet from website. Merchandise did not arrive. Inquired. Business manager charged my credit card--FIRST time. Complained to business email address. Got nasty email from business manager then he CHARGED CREDIT CARD TWICE. Still no merchandise. Cancelled order. Got more nasty email from business. Was told they charged a RESTOCKING FEE for merchandise they had not even shipped yet.

DO NOT BUY FROM THIS INTERNET SITE

Still no refund on credit card. Will be calling the police.

Comment On This

I too have had a bad experience with BRH. My main complaint is they listed things in stock that were not kept in stock, with a none-too-obvious caveat explaining that 'in stock' means it'll be ordered post haste (if you have to order once I've placed my order then it is NOT in stock). BRH should either halt the practice of saying items are in stock that will have to be ordered or make a greater effort to make potential buyers aware by posting openly and plainly what they believe 'in stock' means. Next, as they list something in stock before they order it the customer can't know that an item will be back ordered, which it was. The order was to be part of a present for the holidays but obviously it did not arrive. I called to find out what the issue was and was told that they could not get the part as it was back ordered. I waited some more. Finally, weeks later, during another phone call to find out the status of the delay the individual on the phone became extremely difficult, contradicting me as though he were present when I placed the order and stated emphatically that I was incorrect about information only I could possess! Remarkable (and not in a good way).

Comment On This

Nice. All you can do is complain. Try calling them and get it straight. Maybe your cc was out of date, over the limit or over extended jsut like these comments. Grow up and take responsibilty for your actions. Most Americans jsut gripe and then expect a handout. Get up, excersise and read so that you are educated. Sheesh. I'm so tired of the entitlement mindset. You are never wrong, it has to be someone else's problem.

Comment On This

Hi: I have made numerous purchases from this company and have never had a problem. I would recommend them to anyone looking for resonable pricing on model train items. My suggestion to the previous complainer is swollow yor pride and contact them. Say you sorry even if you are't and work out your differences. I do no believe you can go wrong doing the right thing as it appears Blue Ridge is trying to do. Thanks for allowing me to vent. rmmitch AT comcast.net

Comment On This

Comment On This

There are two sides to every story!

We pride ourselves in our customer service and have thousands of customers who would agree!

In this case, this persons credit card billing address did not verify. This, in our 2 attempts to correct this situation, we attempted to get an authorization twice and failed.

When trying this, her credit card compnay issues a funds hold for "x" number of days. This hold should have, by now, dropped off.

Since this person did not intially respond to two days of emails or voicemails to correct the address problem, finally responded on a Monday with the same incorrect information, we called them.

She still did not give Blue Ridge Hobbies an alternate address to verify as correct. Claiming that we already recieved the funds, which is not true. She advise me that she was going to contact the police and she ended the call.

In our attempt still to correct this problem and get the merchandise to the customer, we again contacted them via email and recieved an email threatening still police action and not to contact her again.

We still have the product awaiting the correct credit card information.

Also, we do have a restocking fee, but in this case, it would not apply.

Frank Ruby

Customer Service Manager

Blue Ridge Hobbies