Blue Ridge Hobbies credit card rip off--DO NOT BUY FROM INTERNET

Ordered merchandise over the internet from website. Merchandise did not arrive. Inquired. Business manager charged my credit card--FIRST time. Complained to business email address. Got nasty email from business manager then he CHARGED CREDIT CARD TWICE. Still no merchandise. Cancelled order. Got more nasty email from business. Was told they charged a RESTOCKING FEE for merchandise they had not even shipped yet.

DO NOT BUY FROM THIS INTERNET SITE

Still no refund on credit card. Will be calling the police.

Comment On This

There are two sides to every story!

We pride ourselves in our customer service and have thousands of customers who would agree!

In this case, this persons credit card billing address did not verify. This, in our 2 attempts to correct this situation, we attempted to get an authorization twice and failed.

When trying this, her credit card compnay issues a funds hold for "x" number of days. This hold should have, by now, dropped off.

Since this person did not intially respond to two days of emails or voicemails to correct the address problem, finally responded on a Monday with the same incorrect information, we called them.

She still did not give Blue Ridge Hobbies an alternate address to verify as correct. Claiming that we already recieved the funds, which is not true. She advise me that she was going to contact the police and she ended the call.

In our attempt still to correct this problem and get the merchandise to the customer, we again contacted them via email and recieved an email threatening still police action and not to contact her again.

We still have the product awaiting the correct credit card information.

Also, we do have a restocking fee, but in this case, it would not apply.

Frank Ruby

Customer Service Manager

Blue Ridge Hobbies