Re: Time Warner Cable Response to inquiry 152427

Hello,

I am very much frustrated with the attitude of the technician visited our home. I was very clearly told the customer support that the techhnicians came before said they can not do anything and said there is no point in sending another technician. However they send another technician and he did the same.

The problem is not with the speed test. Latency and Packat Discards are also part of Internet connection in addition to the speed. This is what I was told by ATT. Please visit www.testyourvoip.com to find more details about the internet used for voip.

Please confirm in writing that Timewarner is not responsible for poor quality of Latency and Packet Discards. Then I will take it up with ATT.

This is putting me in more trouble so I need immediate help. Your reply will isolate the problem and I will deal with ATT.

With Regards

Gowri Goli

Email User

----- Original Message ----

From: "Email User" <Email User>

To: Email User

Sent: Friday, January 25, 2008 5:13:53 PM

Subject: Time Warner Cable Response to inquiry 152427

Dear Gowri Goli,

TRACKING NUMBER: 152427

Inquiry:What is that you resolved? Per ATT your connection is a problem. You have to resolve the connectivity issues.

With Regards

Gowri Goli

Email User

----- Original Message ----

From: Email User <Email User>

To: Email User

Sent: Friday, January 25, 2008 4:52:52 PM

Subject: Time Warner Cable Response to inquiry 152385

Dear Gowri Goli,

TRACKING NUMBER: 152385

Inquiry:I am very much in trouble with the voice quality of my voip

service from ATT. They said it is the problem with my internet service

because my internet connection is poor when we did the test at

www.testyourvoip.com

However your technicians say that it is not their concern.

In between I am suffering. How to resolve the connectivity problem for

voip???????

Frustrated user.

Submitted: by Email User

__________________________________________________________________________________________________________

Response:Thank you for contacting us. We are showing the modem is

currently online and receiving a good signal. For further troubleshooting

assistance, please contact Earthlink at 1-800-327-8454.

Please let us know if we can be of any additional assistance.

Thank you for using Time Warner Cable.

Elena

Time Warner Cable Support

Raleigh, NC

919-595-4892

1-866-489-2669

____________________________________________________________________________________

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Submitted: by Email User

__________________________________________________________________________________________________________

Response:Thank you for contacting us. We are showing a completed service appointment on 1/24/08. All signal levels are currently good with our modem. For further assistance with the AT & T phone service, please contact AT & T.

Please let us know if we can be of any additional assistance.

Thank you for using Time Warner Cable.

Elena

Time Warner Cable Support

Raleigh, NC

919-595-4892

1-866-489-2669

____________________________________________________________________________________

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