St Francis Hospital Central Billing Dept Practices

Had surgery at St Francis Mooresville campus on 12/11/06. After "numerous" phone calls from myself to the hospital to obtain a "correct" bill, I finally received an accurate billing statement dated 1/1/08. On 1/14/08 at 3:55 I called the central business office listed on the statement and spoke with Natasha who offered a couple of billing options or stated that I could just money "whenever". She was specifically ask if this would pose a problem or lead to a collect situation - she said "no" ! I sent a payment that day. On 1/25/08 I received a phone call from a "collection agency" in Chicago by the name of Harris and Harris regarding this account. I went over my notes with dates/times/names from the past year in dealing with St Francis and they suggested I call St Francis. I called and spoke with Jessica who confirmed my notes and then said she could take my payment via Discover, but first had to put me on hold. Jessica came back on the line and said she had spoke with her supervisor "Aaron" who was going to attempt to pull the account back from the collection agency. She would not take my payment and stated she would have to call me back next week! I called back the collection agency to let them know of my call to St Francis - the agency had already received a call from them and were holding things while they tried to straighten out the mess. So what is going on? St Francis billing dept is not even affording a patient an opportunity to get payment to them...it seems someone just wanted to "clear" off their desk.

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I have had several problems with St. Francis Billing Dept. I set up a 5 month payment plan with them. I made 3 payments over the phone each month. Thank goodness I was smart enough to write down the confirmation numbers, because that 3rd payment they didn't record on their records and they sent me to collections even though they took the money out of my bank account. Now the collection agency is saying I owe 3 months of payments when it should only be 2. This has been a REAL STRUGGLE. The billing department is HORRIBLE!!!!!!!!!!!!!!!!!!!!