Burger King Complaint

Robert H. Lesser

January 24, 2008

63 West Neck Road

Huntington, NY 11743

(631)332-9905

Dear Jim Hyatt,

My letter to you today is in regards to Store #900, located at 241 New

York Avenue in Huntington, New York.

As a regular and avid costumer of Burger King, I find the quality and

service of the above mentioned establishment, below poor compared to

other fast food institutions.

1) There is always a long wait at the drive-in window.

2) The customer is greeted by an employee who can barely speak English,

making the order very difficult.

3) When picking up the order at the drive-in window, the order is

incorrect due to poor management, lack of care, and the inability to

speak English correctly. The food is tossed to the customer with no

enthusiasm or courtesy.

4) Once receiving the incorrect order, the food is cold, defunct, and

unappetizing. Another trip to the establishment is necessary to retrieve

the correct order. Again, the order is not worth the trip in the first

place.

The only reason my family and I frequent this store is due to the

convenient location. As an EMT/Firefighter, I am pressed for time due to

long hours at work and fast food has to be often substituted for a home

cooked meal which requires some time.

I am no longer having it "My way." I am having it "Their way." Their way

has forced my family and I to drive further away from our village to

enjoy a fast and fresh meal from another institution.

I hope these problems will not affect all of your franchises.

Sincerely yours,

Robert H. Lesser