Sears continues to charge us; without us ever receiving Clothes Dryer

In October of 2007, my husband and I ordered a Kenmore Dryer online at Sears.com. When It arrived, I realized that even though it was the right size for the room, I had ordered a dryer that would not fit through the doorway. The delivery man called his office. They explained to me that I could return the item, receive a credit so the charge would be dropped off of our credit card. Then we could order a dryer of the correct size.

Since then I was told it would take a month for the charge to be taken of the card. I waited. Then I was passed around between the credit card departments and the sales departments.

I tried to order another Dryer, it was a disaster. The computer system went down during the purchasing process, the online sales reperesentatives had to give up, even though I tried to order a dryer 5 times.

Iâ??ve since decided, I just want my credit restored.

Once again, today I tried.

I made a Phone call to Sears in respect to incorrect charge 1 800 917 7700

1/21/2008 Tuesday day after MLK birthday Keisha, per Keisha and her manager.

Sears.com has to Issue the credit 617.31. They told me to call the Sears.com to have them issue the credit.

Then I called Sears.com

9:23 1/21/2008 1 800 349-4358; system is down per clerk Sherian she requested I call back in an hour.

Called back, spoke with Lauran 10:48 1/21/2008 asked me to call back in a half an hour said no one could access the system.

Called back 11:40 1/21/2008 per Samantha computer not back up.

As you can see the calamity continues. I would appreciate someone, a manager, looking into this matter for me. As soon as the system is available. I do not want to have to wait and have my credit ruined because of Sears errors.