BARRINGTONS BEDS - WATERBED FIASCO

Posted on Sunday, January 20th, 2008 at 11:15am CST by 676b223a

Product: WATERBED

Company: BARRINGTONS BEDS

Location: 166 Southdale Rd
London, ON, N5V 1K5, CA

Category: Other

I had an appointment with barringtons beds to empty a waterbed and remove bladder at 10:15 on Friday, January 18th, no one showed up, when i called the office no one answered, i left a message at 10:45 asking for someone to contact me, at 11:30 i left another message at the cell number i had for contact..... at the end of the business day, after still no contact, i sent an email to them through their website....it is now Sunday afternoon and i still have not heard from anyone...

Because of this unbeleivable complete lack of concern for the customer on their behalf, we were unable to dismantle the bed and i lost the sale of the waterbed frame, the gentleman was to pick it up at noon that day...he had rented a pick-up to do so (he spent his money for nothing and was angry with me), i had painters scheduled to come and paint the bedroom on Saturday so i had to cancel that and lost my deposit....i have carpet installers coming on Wednesday which hopefully i will be able to make other arrangements for......This Company have absolutely no customer service skills, they caused me great inconvenience and some financial loss....I would highly recommend that anyone who is interested in dealing with them think seriously before doing so...

For anyone interested in replacing their waterbed mattress with a normal mattress....any of the companies that sell mattreses can special order a cusom size (that would fit a waterbed frame) for a nominal amount above the cost of a standard sized mattresss..In London, Barringstons are the only Company listed under waterbeds in the yellow pages...however....Barringtons is not the only show in town....

Their business practices are atrocious>>>>>>>>>BEWARE


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