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Posted on Monday, January 14th, 2008 at 5:52pm CST by b3c56d3e
Company: Discount Tires
To whom it may concern,
I'm concerned. Quite frankly I fear for my safety.
Roughly 2 or 3 years ago, I bought a full set of Road Hugger tires at
the Discount Tire in Boulder, CO for my 97 Audi A4. After about a year
and a half or so, two of the tires had really bad dry wrought.
Originally I was told I would need to replace all 4 tires because my
vehicle was all wheel drive, but they changed their minds saying the
tread wear was close enough. I had those two tires replaced. At that
point, I went ahead and invested in the extended warranty for all 4
tires. While I didn't want to repurchase the road huggers because it
seemed odd that two tires would have the same problem, I was talked into
it by the associate working there.
About a year (maybe less) later, I noticed dry wrought again on one of
my rear tires that was so severe, there was about a 1/4 wide slit that
ran about 3 inches along the sidewall of the tire.
The thought process at that point was, "Thank God I decided to buy the
warranty". When I went in to replace the tire, I was told that I would
have to replace all 4 tires due to my car being all wheel drive.
Unfortunately, the warranty could only be used on the one tire that was
After sitting back and thinking about it, I realized I had paid almost
$100 in warranties on those tires, and I was being compensated with 1
$78 tire. Then I had to purchase the remaining three tires. After
receiving credit for the prorated amount of mileage left on the
remaining tires, I coughed up something like an additional $225 to
replace all 4 tires again. They were nice enough to transfer the unused
warranties to the newly purchased tires.
Here I am 4 months later, and I'm driving down the interstate when my
girlfriend started to smell something funny. As we progressed, we
smelled what more and more seemed to be burning rubber.
We started to go around a curve on I-70 at about 70mph, when the car
jerked violently. The car missed hitting the median wall by about a
foot as I tried to regain control. I managed to get the car to the side
of the road before my rim started grinding on the concrete. My front
right tire had blown for no apparent reason. The tread of the tire
completely tore off the sidewall on both sides of the tire. Luckily I
was able to avoid wrecking my car during the blowout.
Naturally, after having issues with 4 different road hugger tires, I'm a
little wary. I tried to exchange the tires for something better, but
the Boulder store would only give me a $50 credit per tire. I don't
understand why. The tires were worth $105 each when new, and they only
had 6,000 miles on them. They were rated as 60,000 mile tires. When I
originally bought the first set of tires in 2004, they were on sale for
$78 per tire. When I prorate that, my math says that the tires should
still be worth about $70 each, especially in these extenuating
circumstances. The sales guy disagreed sighting the fact that I had
only paid about $25 each the last time I replaced them. While that was
true, (I think) I still don't understand his logic. He was telling me
that I should only get about a $22 credit (90% of $25) for each tire,
but that he would do me a favor and give me $50. I was unable to
explain to this sales person that it didn't matter how much I paid for
the tire, that the difference was credited to me because I gave them 3
tires with 75% of the treadlife in tact, and the faulty one was under
warranty. He couldn't comprehend that I had already paid the original
price and then some. So far my tab over the years is creeping near the
After butting heads for a while, he came back and said that he could
upgrade all four tires to the Yokohamas for $380. The original price of
that tire is $115 each.
I guess the way I look at is:
road hugger - $105 ($78 with discount)
yokohama - $115
Worst case scenario, I should get at least $70 back for each of the
three remaining road huggers (90% x $78 based on the original discount
and tread life) plus I would lose the warranty I purchased. I would get
a $105 credit for the road hugger that blew, bringing me to a grand
total of $315. The new tires would run $115 each for a total of $460.
Slap the new warranty on at $25 a piece, and I should have been looking
at a difference of roughly $245. And that would be without being nice,
and "hooking me up."
I'm not asking for much. I just want to be treated fairly. Am I wrong
for thinking in this manner?
I want to feel safe, and I feel like I should be able to do that in a
manner that is fair. I generally purchase extended warranties because
you get treated better if there is a problem. I don't feel like that is
the case at all in this situation.
I've already had them replace the tire with a road hugger, because I
didn't want to cause a scene. I'm sure that voids any hope I had of
getting different tires, but maybe not. I just hope that there is
someone out there who cares, and takes pride in the Discount Tire name.
I don't think I'm asking for too much, just for someone to stand behind
their product and warranty enough to come up with a fair solution.
Thank you for listening,
IT Support Manager
Imagine Nation Books