Viewsonic HORRIBLE customer support

I will NEVER purchase another viewsonic prodect EVER again. I have been a solid viewsonic customer in the past, probably spending in the neighborhood of 10K on their displays. purchased several Viewsonic tv's and monitors. Recently I have required service from them due to what a google search will prove as a COMMON ISSUE WITH THE 3250W MODEL LCDTV. This monitor has a defective PSU power supply board and WILL FAIL causing severe issues with the display eventually causing the display to fail to turn on. I have attempted to call viewsonic several times, I am actually on hold now as I type this, I've been on hold for 1 hour 30 minutes. Earlier today I was on for this amount of time until my phone died, causing me to switch phones and call again. I have typed 3 emails to support using the "online support" process - NOT A SINGLE RESPONSE. Whoever handles the call center and customer service groups for this company needs to be fired. BE WARNED - IF YOU EVER HAVE AN ISSUE WITH A VIEWSONIC PRODUCT YOU WILL NOT RECEIVE SUPPORT FROM THE COMPANY. To receive decent support from this company would be like winning the lotery - it's just not gonna happen.

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i am also having a nightmare with their support. i agree on cutting the loses and throw their product away. i have been dealing with them for the past 6 months with the issue still not resolved. they have sent me 3 wrong replacement monitors and have failed to repair my original item. NEVER BUY VIEWSONIC!!!!!!!

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I just experienced something similar. If you purchased a Viewsonic product and have a problem, cut your losses and THROW IT IN THE TRASH! I recently spent so much time on hold with them on my cell phone over a $36 remote control and ended up paying an extra $250 that month. I would have gladly spent that on a new LCD panel but not one made by Viewsonic.

I called them several dozen times and each time they would have to re-enter my information. The case and return numbers that they gave me were usually invalid.

Look around on the web and you will notice that Viewsonic is not rated well for their support. It took them SIX MONTHS for them to decide that they weren't going to resolve my situation. Their "online support" is a joke and do not expect a response.