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Sears Fake Free Deliverly Rebate

 
Kenmore
Sears, Roebuck and Co.
3333 Beverly Road,
Hoffman Estate, IL 60179
US
sears.com

We purchased a Kenmore refrigerator on 11/18/2007.

The sales person told us that we could get rebate for deliverly fee of $65. He kindly showed us how to submit the rebate online, too.

However, the response from Sears rebate center was our purchase was not eligible because the payment plan we chose.


So I looked at the fine print of the receipt.

Okay, rebate offer cannot be combined with deffered interest. Our payment for the purchase should starts in May 2008. The sales person did not know or just did not tell us?


I kept searching their website looking for official description about Appliance Promiton on 11/18-22/2007. Funny thing, I found they have *no payments until January 2009*, not until May 2008.

So I wrote a letter to Rebate center and CEO about my experience and of course, no reply from them.


I am so confused about the rebate program and promotional offers they say.

What I know is that we are not going to buy anything from Sears again!

From: Message Author (click here to email author)
Date: Saturday, 12-Jan-08 17:38:04 CST

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the same thing happened to me.never again will i shop at sears...

From: Message Author (click here to email author) (has asked not to receive email)
Date: Monday, 16-Feb-09 14:03:30 CST

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We experienced almost the same thing. We purchased both a washer and dryer. They promised us "free delivery" and a rebate. We did not get either. I do not thinks this is right for customers who buys your products at Sears.

They store was also involved because they had "signs" advertising alongside the appliances.

From: Message Author (click here to email author)
Date: Thursday, 14-Feb-08 20:11:27 CST

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Keyword Tags

appliance
credit card
offer
promotion
rebate
sears
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