Sears National Customer Relations - Kenmore Refrigerator Causes House Fire

Posted on Saturday, February 9th, 2008 at 11:50am CST by d7180a26

Product: 52012100

Company: Sears National Customer Relations

Location: 3333 Beverly Rd.
Hoffman Estates, IL, 60179, US

Category: Other

We own a rental property where we had a Kenmore refrigerator, which we purchased from my daughter, in that house, model # 52012100, serial # SL1943508. On Dec. 7, 2007 the refrigerator caught fire and caused a house fire. I have a copy of the North Liberty Fire Department report wherein the investigator determined this to be the case.

Our rental property insurance covered most of the loss with the exception of a $500.00 deductible and the cost of the refrigerator itself which was not covered since it was personal property. The fire was a result of defective product and we sent a letter in January requesting that Sears would reimburse us for our $500.00 deductible and provide us with a new replacement refrigerator.

We never received a reply.


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