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AUTO REPAIR SCAM
Posted on Friday, February 29th, 2008 at 8:44am CST by 9f3cca08
Company: AUTO REPAIR SCAM
Arizona Automobile Association--Ford Motor Co.
1994 Mercury was towed to AAA Auto Repair, Peoria Arizona. on !2-22-06 =
and was there
until I took it out on 1-2-07. Lorenzo Foster (Service Advisor) is the =
only contact I had
during this time. We met in parking area on 12-22-06 had telephone =
met again when I picked up car on 1-2-07. The car was never seen by =
(Business. Manager.). The only contact I had with Gary Bons (Ser. Mgr.) =
was on 1-3-07 with Lorenzo Foster
and I questioned the need for radiator replacement. The conversation =
lasted less then
three minutes The only decision made was I would receive refund of =
on a gallon of coolant. I would have to wait 7-10 days for refund. On =
1-8-07 I filed this complaint with Arizona Automobile Association.
In my Inquiry # 18597 to AAA Arizona I said that parts were put on car =
that was not needed (Radiator).
I was charged for a service that was not performed (Replace Manifold =
I can show why I believe that Radiator did not burst.
I can prove gaskets were not installed as engine components were not =
removed in order to get intake manifold out ..
I would like an honest, competent technician to inspect my engine =
compartment and I will demonstrate and prove my points. I would like =
monies refunded to me for these overcharged services.
All I ever wanted from this Auto Repair was honest value and service.
The car is on my carport to be viewed by any AAA Corporate Staff Rep at =
any time. I am available for any additional information you may want. I =
would like to expedite this matter as soon as possible so I can get =
needed services on power steering and engine ignition system.
This complaint was answered on 1-19-07 (10days) later after a brief =
phone call from Randy Nowell on 1-18-07, At that time I told him the =
MANIFOLD was never removed from car to install gaskets. ON 1-18-07 I =
TOOK OVER 40 PICTURES OF ENGINE COMPARTMENT TO PROVE TO ALL PARTIES
THAT THE SERVICES WERE NOT PERFORMED. I STILL HAVE THIS EVIDENCE.
This is Randy's answer to my complaint--sent by E-mail on 1-19-07
Dear Mr. McClung,
Thank you for taking the time to talk with me yesterday. I have =
interviewed the technician who worked on your car and also the service =
manager at our Peoria shop and I have reviewed the associated =
documentation. I am confident that the work that you paid for was both =
needed, and performed correctly. I want to invite you to bring the car =
back to our Peoria facility so that the mechanic, Joe, and service =
manager, Gary, can review with you what was done and explain in detail =
the procedures used to complete the work. Joe, the mechanic who worked =
on your car is a very honest, competent, and skilled technician and I'm =
confident that you will agree with that assessment after meeting him and =
talking with him about the repairs.
I am concerned that you still have an oil leak, and that you mentioned =
some other problems with the car and I would like to offer a free =
inspection and diagnosis of any additional concerns you have as a =
goodwill gesture. We would like you to be present while we inspect the =
car for any remaining leaks - that way the technician can also explain =
and show you what the problems are. You can call me at 602-650-2778, or =
Gary at 602-308-3017 to make an appointment
On 1-19-07 I filed a complaint with Better Business Bureau asking for =
help in this matter.
AAA AUTO REPAIR
7422 W THUNDERBIRD PEORIA AZ
PEORIA AZ 85381
Problem date 1-2-07, on this date I paid for repairs on my daughters =
car. After looking over invoice #0000751 I discovered an overcharge of =
$201.98. I returned on 1-3-07 to repair shop and demanded a refund of =
this overcharge.( I have documents detailing what transpired in my =
dealings with this Repair Shop from 12-22-06 to 1-3-07.) I will make =
these papers/documents available to any and all interested persons. As =
an AAA member filing a complaint against their employees, how can they =
honestly represent me? I believe this is a conflict of interests. I =
would like BBB to act as arbiter in this dispute. I would like to add =
other material, witnesses and documents as they become available. I will =
make car available to any and all interested parties and demonstrate my =
position on this matter.
Your Desired Resolution:
An honest and fair settlement as agreed to by parties after arbitration =
Not getting any help from BBB, I filed a complaint with Arizona Attorney =
Office asking for their help in this matter.
, 26Circumstances: Brief History: I have a complaint in writing with AAA =
Auto Repair that started on 1=B73-07. Have met and discussed it with =
Gary, (Ser. Mgr.) and Lorenzo Foster (Service Advisor) Have letter from =
Randy Nowell, (Bus. Mgr.) who ignored my request. Filed complaint with =
BBB on 1-19-07. As of this date 1-29-07 there seems to be no response =
from this Auto Repair. My complaint is that a part (Radiator) was =
installed that was not needed. I was charged for a service that was not =
performed. (Install intake manifold gaskets) I can prove this service =
was never done. I am preparing documents and other evidence to present =
my case at BBB. (I will send these documents to you in a few days as I =
feel Auto repair will not appear for a hearing). I am 78 years old. I am =
credible and knowledgeable in the service, repair and manufacturing of =
automobiles. This complaint is serious as this is fraud on the part of =
the Auto Repair. You may reach me at XXXXXXXXX any time if you want more =
information. Thanks for any help you can give.
After a letter from Arizona Attorney General stating they could not =
help, however I could pursue this matter in the Small Claims Court.
I filed this matter on 5-1-07 with Manistee Justice Court Surprise =
Manistee Justice Court
Case # CC 2007081822SC
Arizona Automobile Association (Defendant)
AAA Auto Repair 7422 W Thunderbird Peoria Az.
May 1 2007 Complaint I am suing the AAA Auto Repair for their failure to =
properly service the 1994 Mercury and return it to me in the condition =
that met all the terms and conditions of the service agreement (Invoice =
I have a complaint in writing with AAA Auto Repair that started on =
Have met and discussed it with Gary, (Ser. Mgr.) and Lorenzo Foster =
Have letter from Randy Nowell, (Bus. Mgr.) who ignored my request.
My complaint is that a part (Radiator) was installed that was not =
needed. I was charged for a service that was not performed. (Install =
intake manifold gaskets) I can prove this service was never done.
Any owner of a Ford product can fall victim to this scam that I =
encountered at AAA Auto Repair, Peoria, AZ. We are led to believe, =
(owners of Ford products with the V-8 281 4.6 L Engine) that the intake =
manifold must be removed to install heater pipe on this engine. The =
manifold is NOT removed as WAS this case on my daughter's car, a 1994 =
Mercury Grand Marquis. They disguise this by showing on invoice as =
"Replace intake manifold gaskets".
Heater pipe is listed under parts. Invoice shows no labor charge to =
install. This pipe not visible to owners, so they do not know if it =
needs replaced. This scam is probably being used in service departments =
and repair shops all over the country. The removed pipe was replaced =
September 2005 at Thunderbird Automotive in Phoenix, AZ.
Gary Bons, Lorenzo Foster, Joe W. did conspire and used fraudulent and =
deceptive methods to make repairs on the 1994 Mercury as I have stated =
I am asking this court to hold the AAA Auto Repair liable for willful =
failure to perform in an honest manner and charging me for services and =
parts not needed and enter a judgment against them.
Therefore, I am asking for a judgment against AAA Auto Repair for the =
sum of 950.85 as well as the document preparation costs to file this =
complaint, as well as the court costs and fees, necessary to bring this =
matter before the court.
A fair settlement from AAA Auto Repair. I would agree to receive all =
labor charges and price of the intake manifold gaskets not used. AAA =
Auto Repair would keep profit made on parts.
Being under oath, I affirm I am one of the parties in this action. I =
have read the attached pleading and find that the statements are true to =
the best of my knowledge and belief.
Dated this 30th day of April 2007.
By: _Charles H McClung___________________________
On 6-28-07 a hearing was held, this is the results of that hearing. =
Dismissed with Prejudice.
Defendants perjured themselves in Small Claims Court. .Case was to be =
heard by JP. Volunteer Hearing Officer was substituted at hearing. I =
prepared a written statement to present to Court. I read a paragraph and =
was stopped ,court would not accept my written statement when offered =
again at end of hearing.
Volunteer Hearing Officer dismissed case with prejudice. NO judgment =
awarded to either party. No appeal allowed in this Court. This case =
involves FRAUD. I presented many documents to Court prior to court date =
to prove my case. I feel my case was mishandled by the Court and I did =
not get due process. Court lasted about 20 minutes...This is not a =
Either a Justice of the Peace or an appointed Volunteer Hearing Officer =
may hear your case. Any party may object to the use of a hearing officer =
prior to the hearing date. The court can provide you with a form to make =
this objection. The case will then be referred to and heard by the =
Justice of the Peace. ARS 22-506
Letter from Court stated my case to be heard by JP. I had no way of =
who was on bench. This was my first time in a courtroom.
My case was # 2 on docket, When I was notified and went in Courtroom he =
was still working on #1 case.
I did not know who was on bench until I received a copy of JUDGMENT.
I have since found as to why I received no help from BBB.
Date: Mon, 7 Jan 2008 21:01:13 -0700
Principal: Randy Nowell
Customer Contact: Randy Nowell - (602) 650-2778
File Open Date: January 2007
TOB Classification: Auto Repair & Service
BBB Accreditation: This organization is not a BBB Accredited business.
The BBB has requested basic information from this company but has not =
received a response. As a result, the BBB may not have current =
information about the company
In Randy's sworn statement to the COURT he states( Joe Wiley did in FACT =
remove and replace intake manifold). HOW CAN HE MAKE THIS STATEMENT WHEN =
NOT EVER SEEING THE CAR??
He further states that RADIATOR was replaced as it was cracked. Again he =
never looked in ENGINE
Gary Bons tells COURT that I took car to another place before bringing =
it to AAA AUTO REPAIR. (LIE)
I never approved any of the repairs. Lorenzo Foster, only person I was =
in contact with at AAA REPAIR SHOP was not present at hearing.
Ford Motor Company is allowing the use of fraudulent and deceptive
methods for making repairs on heater pipe/tube found on
cars with the V-8 281 4.6L engines since 1992. Labor
charges are based on the removal of INTAKE MANIFOLD.
Pipe/tube is then installed by using method that takes
This scam is being used in service departments and
repair shops all over the country. I have documents from Ford Techs. =
from around the country stating that this is the method for R&R of the =
HEATER PIPE on V8-281 4.6L engine on 1994 Mercury Grand Marquis. ( =
INTAKE MANIFOLD MUST BE REMOVED)
AAA Auto Repair, Peoria, Arizona ( owned and operated by Arizona =
Automobile Association) replaced this pipe on the 1994 Mercury using the =
method that Ford Motor Company FAILED to put in Shop Repair Manuel in =
1992. AAA Auto Repair (Randy Nowell) insists they used Ford method to =
perform this repair operation. I have PICTURES of the ENGINE COMPARTMENT =
and can prove the INTAKE MANIFOLD was never removed. The pipe was =
replaced in August 2005 by Thunderbird Automotive
Phoenix, Arizona. AAA Auto Repair performed this repair to "PAD THE =
It is time that Ford Motor Company addresses this matter and puts a stop =
to this fraudulent and
deceptive method used in Ford Service Departments. Only then will it end =
in all other Automobile Repair
Arizona Automobile Association (CEO/PRESIDENT) D James McDowell needs to =
investigate this matter on how AAA Members are treated, take corrective =
action and compensate me for the ORDEAL that I have been put thru.