Ford Dealer removed item on sales sticker used to justify price to customer

Rather than increasing the sales price on me, the local Ford dealer in Vinita, OK (Green Country Ford), removed the lighted running boards from my pickup. I was purchasing the vehicle so my partner, ill with terminal cancer, could lie down in the back seat as I took him back and forth for his chemotherapy treatments. The old truck was too high for him to climb into with his weakened condition, and it had only one seat so he couldn't lie down. The salesman gave me the sticker from the window and stated that with all of these expensive accessories the price was well-justified. When I later couldn't find a switch to engage and extend the running boards, I asked the service manager on my next visit how to extend the running boards, as my mate needed to use them (or else I had to hire help to lift him into the truck), as I had seen other vehicles whose running boards opened automatically when one opened the appropriate door. He also couldn't find them, so he took the sticker into the salesman who played too busy to talk with me but promised to call me at home later. He waited until 6 PM when his peers had all gone home and then called to say that the dealership had removed them to put on another vehicle, and that they should have been crossed off the sticker! So, he did just that.......crossed through the "lighted running boards" and mailed the sticker back to me! Little did he know that I had a copy of the original sticker which I had FAXed to my insurance agent to initiate coverage which does NOT have the strike-through. I am now preparing a small claims court case, and I would encourage everyone to do so when they have been mistreated in this manner; my partner has now died from his metastatic lung cancer, but I am even more determined to persue this matter in his memory. Both the service Manager (Mike O'Neal) and the business manager (George Albritton) were present when I brought the truck in for service and asked Mr. O'Neal for help finding the running boards, and he handed the sticker to the salesman, Mike Campbell, for an explanation. I have been patiently waiting for the dealership to assist me in this matter, but I have heard nothing from them. This was the second vehicle I had purchased from Green Country Ford, but I will not be returning unless this issue is resolved. I am particularly upset that the salesman knew exactly why I was purchasing the new vehicle to afford my partner the capability to have access to and be comfortable in it during his trips for cancer chemotherapy, and yet he had the major item of accessibility removed without telling me; he may as well also have removed the back seat.

Loren G. Martin, Big Cabin, OK