Fed Ex Thievery & Fraud -Fed Ex Denies Valid Claim

Complaint:

My mother passed in December 2007, and I was staying at her apartment in Washington DC packing her things.

I prepared nine (9) boxes of her personal items, listed everything that was in each box, and placed a value on each box. The original claim totalled $1800.00

I used my Fed Ex shipping account #, and after I left town my Aunt made the call to Fed Ex and received a Tag Number for the 9 boxes. I have been billed for 9 boxes on this Tag Number.

At the end of the day on December 26, 2007 an apparent Fed Ex employee arrived and took all nine boxes and gave my Aunt the nine receipts. He did not sign his name to anything, nor give her any other receipts than the carbon copies on these nine.

We later found out that we had used the wrong shipping forms - I had picked them up from a Fed Ex location. We did not know that this type of form was only for use in a Fed Ex location. The alleged driver did not inform my Aunt of this either.

The next day, December 27, SOMEONE called in and CANCELLED the Tag Number. When you cancel a Tag Number, this effectively CANCELS your pick-up. So SOMEONE it seems had decided to steal the entire shipment. Normally a pick-up on December 26th would have gone out or been registered on the 26th. My shipment went out on December 27th.

This difference in the dates of pick-up and shipment have been used against me to discredit my claim of a thievery, don't ask me why! Anything they can use to worm their way out of it.

After I only received 8 boxes instead of 9, I went through the circles of HELL with Fed Ex on the phone. I was put on hold and disconnected several times. I told them a hundred times I had no tracking number and that seemed to settle it for them. I was crazy and didn't know how to count past eight to nine.

Finally when someone told me the Tag Number had been CANCELLED, and that I was "lucky" to have gotten 8 out of 9 boxes, I spoke to someone in Fraud.

They passed me to Lisa Harber in the Phoenix Customer Advocacy Center. She helped me put in a claim for the lost/missing/stolen ninth box.

This woman was very nice but in the end she could not or would not reverse my rejected claim.

I was also informed that there was "no such driver" named Christopher Ganzer or Ganser. This was the name the alleged driver in Washington DC had given my aunt. IT'S A FAKE NAME! They have no-one bythat name working as a driver. He did not sign off on ANY boxes.

The 8 boxes I received all had had the original receipts/shipping labels I had filled out TORN OFF and another type of receipt stuck on, with legitimate tracking numbers. However these tracking numbers had NO RELATION to the original receipts/ tags put on the boxes.

I filled out a claim, sending copies of the original receipts I used, contents of boxes, etc. The claim was denied because "our records indicate that FedEx never took possession of this shipment." That's the whole issue! The box may have been lost or stolen, but it was definitely missing.

When I called back to dispute this, the same Customer Service Advocate who had been working with me, Lisa Harber, passed me on to the Claims Dept.

This Jack Matias then proceeded to treat me as I had been treated during the entire ordeal. Like I was a lying idiot.

Asking me if I was "sure" there had been nine boxes (why they think treating a customer like a child who can't count is effective, I don't know.)

When I told him the name of the alleged driver, all he could say is "There's no-one by that name working for Fed Ex." When I said that this was evidence of FRAUD and THIEVERY -- and what about the Tag Number being called in and cancelled, he had NOTHING to say.

The general attitude they presented to me was that I was mistaken on all counts, and that my Aunt is a liar or screwed up. She is a meticulous person (a school-teacher, who told me ten times that she and "Christopher Ganzer" counted the nine boxes five times!)

This rip-off driver, realizing the wrong labels were used, apparently decided this made it a piece of cake to steal the entire shipment. But after opening a box and seeing girly thing like scarves, underwear and shoes decided the shipment wasn't worth his crime, and relented. I guess I AM lucky I got the eight boxes! I could be sitting here with NOTHING left from my mother's apartment.

Why would I waste hours and days of my time just to collect $300., which isn't even the real total value of the box? Their attitude is totally reprehensible. According to them I can't prove that the box ever existed, and they refuse to take my word for it, or look at the bits of evidence there are, concerning the reality of the missing box. (Nine boxes on the original tag number; a cancelled tag number by someone claiming to be me; a fake name from the driver.)

I'm cancelling my Fed Ex account and I will never NEVER use them again, and I would urge anyone who is mailing valuables to NEVER use them. You won't even get your insurance claim.