Verizon DSL: pathetic support

I had an hour-long session with Verison DSL Live Chat help. The crummy DSL modem Version supplied broke. I need a new one. However, the only way to get a new modem is to call the 800-number Customer Support Team. Unfortunately, I have Verizon telephone and that is ALSO inoperative.

The Live Chat help online claims it CANNOT communicate my problem to the Customer Support Team and CANNOT supply an email address for them them so I can. So, I am left with an inoperative modem and an inoperative telephone. Who would have thought that Verizon would have no means of communication between it's on-line support and telephone provide support.