Samsung Refrigerator Warning

I purchased a Samsung Refrigerator RF266AASH on 11/10/2007 from Lowes. It completely stopped cooling on the evening of 2/13/2008. I notified Lowes and Samsung on 2/14/2008. I was told I had to go through Samsung Customer Service under warranty. They sent a repair person on 2/19/2008 and he diagnosed faulty computer. He ordered the part which did not come in until 2/26/2008. The repairman installed the part and said the fans were working and I should not open it or store any food in it for 24 hours. Well 3 hrs later I checked and the fans were not working and the temp was 69 degrees in fridge and freezer. This morning, 2/27/2008 the fridge is 70 degrees and the freezer is 74 degrees. I called Samsung and they were not helpful and rude. They said all they could do was send the repairman back. This is a new refrigerator that I paid 1700.00 for and I have been inconvenienced for 2 weeks. I have had to eat my meals out which has become quite an expense and I fear I am looking forward to another week without a refrigerator. This is unacceptable. I am requesting a refund so I can purchase a reliable brand. I urge every consumer to beware of Samsung products as the customer service is horrific and the quality is unacceptable.

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We also purchased from Lowes the same Refrigerator with slightly different problems. Only the Refrigerator side has failed and the Freezer continues to work. Our last repairman suspected that either a circuit board has failed or that there was just too much dust blocking the circulation. Without replacing the board but giving it a good cleaning we now have acceptable cooling levels "sometimes". At other times the temperature will climb to 46-50 degrees. Because of the relative newness of the unit and Samsum and/or Lowes failure to step up to the plate, I feel complete frustration at this point. I know that if the right person were to run with this that there would be customer satisfaction.

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I had the same problem with my French Door Samsung. The difference was that they searched for a repair person for a week, and when they couldn't find one they decided to allow me to return it to Lowes where I purchased it. But they took another week to get the return paperwork straightened out. It's been almost three weeks and they still haven't offered anything as compensation for the time I have had to be without a fridge. Finally I worked something out with Lowes so they will get me a new one without waiting for Samsung. I've called Samsung customer service 8 times in the last 2 weeks trying to get this resolved and they keep feeding me lines about how much time it takes. This is not a cell phone, big screen TV, dishwasher, computer monitor, or dryer that we are talking about here. Those things you can go without, a fridge is kind of vital these days. I plan to call Samsung one more time to complain about the service I haven't received.