Heritage Web Solutions - Heritage Web Design

Needless to day Heritage web solutions/ Heritage web design is remaining true to there performance, and lack there of. Without questions, hesitation or delay. The one thing that you can be guaranteed is the lack of performance and follow throu with this company. They spend more time, telling you what can't be done and why.

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Mr. Stone,

227 complaints with the Better Business Bureau is not something that I would rave about!

Provide a link on your web site that allows unedited complaints to be listed and viewed, along with all the rave reviews. Better yet, be accessed to anyone that asks for you.

Consumers like me have the opportunity to voice their concerns and opinions on web site such as this as an avenue to let other know of the difficulties they have. Like you we use the internet to get the word out, so don’t mock the very system that you make a living at promoting.

If it was truly disheartening, create a web site that people can use to voice their rave reviews.

You have the resources and tools at your finger tips. But before you do that, I would address the fact that it takes more than 6 weeks to get a web site updated or a complaint on web site such as this to get matters resolved, or that as a consumer/client and customer there is a wait on the phone lines for more than 45 minutes on any given day.

Address the problems with your company, before you rave about how wonderful it is.

Respect the voice and concerns of your customers, before you degrade the avenue in which they voice their concerns.

Stand behind your work, your comments and your commitment to excellence.

Your customers built your business, respect that.

And correct the concerns that have been addressed. It takes a true professional to apologize and say, we dropped the ball and we have a few matters to address. You failed to do both.

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Mr. Stone was quick to reply to this email, but not to my request to have the work completed. Nor, did Mr. Stone even take the opportunity to address my concerns, in an email that was sent to him, at Brad Stone" <bstone81 AT comcast.net

In January 2008 a request was made to have the web site updated, to date the web site had not been updated and I have sent countless emails to Mark Strong at mark AT hwsinet.com, while each of my request were addressed; "please see to it that this is done". Nothing was done and nothing had been completed.

I was tossed around and received multiple email communications and phone messages of how someone was not available or that the work would be done to no avail.

Today February 27th after Mr. Stone had seen my posting this is the email that I received.

Mark Strong <mark AT hwsinet.com> wrote:

Randall,

Just a few minutes ago you will have received my other email instructing Jeremy Lesher to give you a call. Please assist him with the necessary direction.

As for the response to this email, Heritage will be happy to refund the money to you immediately rather than have you wait for the AMEX process which takes roughly 40 days. Please advise.

That said, it is my opinion, and I think you would agree, that your expectations have not been met consistently by Heritage. It is my recommendation that Jeremy Lesher take care of the updates you have requested, and that we then go our separate ways. Heritage will release your sites to you along with the requirement to host with Heritage a full year. In return, you would release Heritage of any future obligation to you.

Please give me your thoughts on this.

Respectfully,

Mark Strong

PS I will be away from my emails now for the balance of the day. I will be back into them in the morning.

Again, no apologize for the fact that the work has not been completed, nor addressing the length of time that it's already taken. IF MR. STONE WAS A MAN OF HIS WORD, WE WOULD HAVE ADDRESSED ME AND MY COMMUNICATIONS. THIS IS THE SAME OLD STORY.

I have spent countless hours on their communication phone system to get tossed around to no avail. IT APPEARS THAT CUSTOMER SERVICE IS NOT HIGH ON THEIR LIST. You can not reach Mr. Stone or Mr. Strong without "finding their emails" their staff has been directed not to give out the information, and there is no where on their site to file a complaint.

Mr. Stone is also aware that I previously had to file complaints with the Utah Department of Consumer Affairs, along with the Better Business Bureau, it wasn't till I filed a complaint on ripoffreport.com, did I get a reply.

I would like the work completed, not a generic pre-written excuse to get out of it. Mr. Stone as your aware I can be reached at randallfox2003 AT yahoo.com

Comment On This

Heritage Web Solutions values all of its customers, especially those who have voiced complaints. It is in our best interest to work with these customers to reach a reasonable and fair resolution. In most cases Heritage tries to go beyond what is fair for the company and errors on the side of the upset customer.

Words cannot express how truly sorry we are for some customers who, no matter what we do, are never truly satisfied. This is especially disheartening, as Heritage has the solid reputation of providing excellent customer service.

Some customers, as illustrated on this complaint website, have resorted to airing their grievances on the public Internet, in hopes of resolving their particular complaint. We do all that we can to help meet a fair resolution to their satisfaction.

However what becomes unfair to us, are those customers who we feel have received everything they have asked for, and more, but then take it upon themselves to have an ongoing vindication against Heritage. To us, there is nothing more we can do to satisfy them. They are who they are. Vindictive and angry people do more harm to themselves than they think they are doing against a company. It is sad but true.

Heritage Web Solutions, with a customer base of over 10,000, receives less than one half of one percent in complaints. That is an impressively low number compared to the standards of today. We certainly would like to have zero complaints, but that is just not realistically possible. There will always be those people who cry foul, no matter what.

What you don't see on this complaint website are all the positive emails and letters we receive daily from customers who are extremely happy with the service and work we have provided for them.

Heritage Web Solutions is a good, solid custom web design and hosting company that has an excellent rating with the Better Business Bureau and the Utah State Department of Commerce. We are ranked in the top 1% of web hosting companies in the United States and have recently been recognized by Inc 500.

If you feel that Heritage Web Solutions is not taking care of you, I would invite you to contact me at my personal email address at ceo AT hwsinet.com, and I will personally follow up on your issue.

Warmest Regards,

Brad Stone

CEO/Heritage Web Solutions