Class Equestrian: Refuses to Refund $ for Returned Horse Show/Hunt Coat

In July 2007 I ordered a custom horse show / hunt coat from Class Equestrian and Susan Jesson-Ward. It was advertised as: Hunter Green color, Made in the UK, superior quality, custom-made by a "Master Tailor," etc. In September 2007 I finally received the coat. It was the WRONG color: a very ugly kelly green, not the hunter green color that was specifically advertised and shown in a photograph prior to purchase. The jacket was made and shipped from Muscat, Oman, not Birmingham, West Midlands, UK as advertised. It was very poorly made and finished, not made by a master tailor. It was inferior quality, not superior quality, according to the 2 professional tailors I showed it to. It did not fit my specific measurements, and was made for a male body, not female. It had buttons on the sleeves; I had specifically stated I did not want buttons on the sleeves. The photos Class Equestrian used in its ads and on its website were the copyrighted, proprietary work of another equestrian apparel company. The company uses UK and USA contact phone numbers, yet the business operates out of Muscat, Oman, and the merchandise is produced and shipped from there. I returned the jacket, outlining all the reasons it was unacceptable, and asked for a refund. Susan Jesson-Ward acknowledged the receipt of the returned jacket, but stated jacket would be "fixed" and sent back. I sent emails, specifically stating I did NOT want the jacket back - I am entitled to a refund under the Sale of Goods Act, which states a Merchant cannot force a customer to accept inferior or mis-represented goods. Class Equestrian refused to provide the refund. Therefore, in December 2007 I opened a dispute with my credit card company to obtain the refund. Instead of providing the refund during this dispute process, Class Equestrian made false, deliberately misleading statements to the credit card company in the rebuttal process, stating the jacket was being re-done and would be sent back to me. That was false. (I never asked for that - I have, from the beginning asked for a REFUND.). The credit card company for some unknown reason, sided with Class Equestrian and the charge still stands on my account as of January 23, 2008. I contacted Class Equestrian again, asking for the refund, since their false statements led to the chargeback being denied. Class Equestrian has the jacket back - which I never ever want to see again, as well as my money - approx. $451.00. I received an email from Susan Jesson Ward on February 16, 2008, admitting that Class Equestrian DOES OWE ME THE REFUND. However, she stated I have to go back to the credit card company to get it. This is not true. The Merchant is the one that has to give the refund. Over the past five+ months, she has refused to give the refund as legally required. She already lied to the CC company the first time. Instead of providing proper customer service and following standard business practices, Susan Jesson Ward and a business associate named Sebastian have responded with rude, disrespectful emails, threatening legal action against me. For what? Asking them to refund my money, which they gained under false business practices. I should not have to keep going back around and around on this. It's simple: I returned the jacket that was mis-represented, through false and misleading advertising, with photos and descriptions of another company's merchandise. Class Equestrian has my money becasue of incredibly poor customer service and deceptive business practices. I want the refund, and will continue to pursue the matter until I receive it.