Uniden - Uniden Cordless Phones are defective

Posted on Friday, February 22nd, 2008 at 11:28am CST by 3cc15862

Product: DX1986-2

Company: Uniden

Location: US

URL: http://www.uniden.com/

Category: Other

Sure, the two cordless uniden phones I have only worked properly for about 2 years and that was annoying, but it was then contacting Uniden for repair help that put me over the top. Don't buy Uniden!

Here is my experience when I submitted my complaint via email to Uniden after speaking with a representative in the repair department. (I was very polite on the phone, but lost it when I got off, so you may notice a slight irritated tone.) I just want people to be aware of the expected life of these phones. I wasn't and it cost me.

Summary of Question : You're kidding me right?

Question :

Well after your phone hung up on me another 4 times in 2 weeks, I called your repair number. I was told that even though my phone was only 3 years old and I just replaced the battery in the last 6 months (one for each of my two receivers), there was nothing you could do because your phones last about 5-6 years. Yeah, cause that makes sense?! Is there such a thing as phone-years like dog-years. I tell you that my phone is only 3 years old and the customer rep says yep that makes sense b/c many phones only make it to 5 or 6? Wow, great product/company...let's produce something that might make it to 5 years and if it only makes it to 3 then that's fine too. Thanks for nothing (except numerous calls cut short, frustration from the incessant beeping from the phone reminding me what a poor product it is, and the time spent trying to fix it, buying batteries etc.) Feel free to reimburse me the $30 I spent at Radio Shack last Fall buying new batteries for phones that should have been used for target practice.

HERE IS UNIDEN'S RESPONSE (which is just their warranty policy, which is a pointless response, b/c I never mentioned it and it doesn't cover me)

Our Solution :

Thank you for using our system.

Thank you for contacting Uniden with your question.

Below is the warranty we offer on the phone. As you read you will find out that you are way out of the range for warranty.

One Year Limited Warranty

Important: Evidence of original purchase is required for warranty

service. WARRANTOR: UNIDEN AMERICA CORPORATION

("Uniden") ELEMENTS OF WARRANTY: Uniden warrants, for

one year, to the original retail owner, this Uniden Product to be

free from defects in materials and craftsmanship with only the

limitations or exclusions set out below. WARRANTY DURATION:

This warranty to the original user shall terminate and be

of no further effect 12 months after the date of original retail

sale. The warranty is invalid if the Product is (A) damaged or

ot maintained as reasonable or necessary, (B) modifi ed, altered,

r used as part of any conversion kits, subassemblies, or

any confi gurations not sold by Uniden, (C) improperly installed,

(D) serviced or repaired by someone other than an authorized

Uniden service center for a defect or malfunction covered by

this warranty, (E)

used in any conjunction with equipment or parts or as part of

any system not manufactured by Uniden, or (F) installed or programmed

by anyone other than as detailed by the owner's manual

for this product. STATEMENT OF REMEDY: In the event

that the product does not conform to this warranty at any time

while this warranty is in effect, warrantor will either, at its option,

repair or replace the defective unit and return it to you without

charge for parts, service, or any other cost (except shipping and

handling) incurred by warrantor or its representatives in connection

with the performance of this warranty. Warrantor, at its option,

ay replace the unit with a new or refurbished unit. THE

LIMITED WARRANTY SET FORTH ABOVE IS THE SOLE AND

ENTIRE WARRANTY PERTAINING TO THE PRODUCT AND

IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES

OF ANY NATURE WHATSOEVER, WHETHER EXPRESS, IMPLIED

OR ARISING BY OPERATION OF LAW,

INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES

OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE. THIS WARRANTY DOES NOT COVER OR

ROVIDE FOR THE REIMBURSEMENT OR PAYMENT OF

INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states

do not allow this exclusion or limitation of incidental or consequential

damages so the above limitation or exclusion may not

apply to you.

LEGAL REMEDIES: This warranty gives you specifi c legal

rights, and you may also have other rights which vary from

state to state. This warranty is void outside the United States of

America and Canada. PROCEDURE FOR OBTAINING PERFORMANCE

OF WARRANTY: If, after following the instructions

in the owner's manual you are certain that the Product is

defective, pack the Product carefully (preferably in its original

packaging). Disconnect the battery from the Product and separately

secure the battery in its own separate packaging within

he shipping carton. The Product should include all parts and

accessories originally packaged with the Product. Include evidence

of original purchase and a note describing the defect

that has caused you to return it. The Product should be shipped

freight prepaid, by traceable means, to warrantor at:

Uniden America Service

4700 Amon Carter Blvd.

Fort Worth, TX 76155

Thank you for choosing Uniden.


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