Re: G E

To Whom This Concerns;

We completely remodeled our kitchen & bought a G E Profile

Refrigerator. Microwave & a new slide in range. After 1 months after it

was installed we noticed a spot that was marred with no stainless steel

and it looked bare on the face plate of this range. A spot down through

the finish. After calling the company I spoke to a man who for some

reason kept repeating to me. Finally reading about the cream you use

to clean this type of glass top . Very frustrating , he seemed not

able to understand my problem.

I kept explaining to him defective, not dirty & spotless clean.

A defect with the top control face plate . Finally, I was told a

service tech. would come out. This was range is under warranty. We

only used a soft cotton cloth & I also have a Bosch stainless steel

dish washer & G E Profile stainless steel micro, all fine with no

defects.

Anyway , a repairman came out & told me I must have used an

abrasive substance or cloth , he was rude , he told us it would cost

over $300. to fix this "cosmetic problem". He also said they only do

this free for 30 days. We refused his offer. Later on we returned to

Lowes' , where we had purchased the range.

Thank Goodness, our money was returned , they took the stove back.

I will never buy a G E product again & replaced the stove with a

slide in Bosch .

My Mother -In -Law also had a similar problem with this same

company but did not fare as well as we did . I wish she had let me try,

she is elderly and it was a stove that also was defective , the

porcelain finish came off a burner after all new pots before and

careful care.

The Repairman had a bad attitude , insisting we should have removed

it out of the box while our kitchen was being done. I am nto able to do

this & my husband although only in his early 50s is handicapped. We

were not able to get that stove in until the granite counter tops &

cabinets were completed.

Thank You ,

Sandra & Don Kuryliw