PEP BOYS HORRIBLE SERVICE

Hello. To whom It may concern and Mr Todd Store manager 1014

I was in your store Pep Boys in the location below, on friday evening 8.30-8.45pm 02/15/2008 purchaising Some Custom parts like Crome beading (Body-Side Mouldings Moldings) for my car doors and bumpers.

735 PROMENADE BLVD.

BRIDGEWATER, NJ 08807

Tel: 732-560-9559

First of all I picked 2 of the items, Crome Door Beading which was found on a shelf carring the same item with different thickness but the price was marked as $15.99 (remember that was the only price on that row for that item by the same company, none of the other items had a price tag) Also I picked a 3rd beading with rubber in the middile priced $16.99. My plan was to use the first two beadings on the front and back bumpers and the third one for the door center.

I walked over to the register they where ringing out to be 18.99 each for the first 2 sets and 19.99 for the third. I told the cashier they were not priced that way. He page another associate he walked over to that section with me and verified I was correct. So I went back to the register to pay. He paged another person MR Luis to match the price. Mr Luis also wanted me to walk with him to show him the price which I did This was second time. Even though he saw there was only one price tag priced 15.99 and 16.99 he wasnot willing to match the price he was arguing it was the price for that item only the others are not on sale, I found this funny because the item marked 15.99 and the item i was carring was infact the same manufacture and same product. I told him atleast to show me any price tag in that area which says 18.99 and 19.99 which he failed to show me.

He told me he is not going to match the price and nothing is going to make him if i want I can complaint to whoever I Want. I told him to gave me the store number he said he dont have them and told me to walk upfront to the casher and ask him, I did walked back to the casher and got the number and store managers name MR Todd. People like Mr Luis makes your shop on my list not to go in there. You know I can find these products much cheaper online. I thought about running a weekend project thats why i went to your store. I am a business man I dont have time to call MR Todd for $9.00 issues during store or his available times, I have better things to do. but the reason I filed this complaint is as a warning to you and your companys future with hiring people who doesnt know the common courtesy to a customer.

If the price was admited to be wrong by your first associate or MR Luis apologises for the misunderstanding instead of arguing I would have never minded the 9 dollar difference Because of Mr Luis Bad behavior you lost a sale worth $60.00 and more, my purchaise was not a nessasary purchaise it, So I thought why put up with this guy I will go to sears or walmart or any online stores and can push my weekend project to another week.

I didnt provide you with my number since i dont pass them out you can email me

Mathew

Comment On This

Mathew I apoligize for the way I acted back then but I was just a manager in training everytime I see this post it bothers me so I want to make it right. I have furthered my career with pep boys and have learned many things along the way if you could please feel free to contact me at the bridgewater location as I am looking to hear from you to make it right thanks for your time and look foward to speaking with you