Complaint about Brad Thomas BT Systems Audio Visual

Business Info.

Brad Thomas

BT Productions Inc./BT Systems Audio Visual

Pottstown, Pa 19465

To whom it may concern,

On Feb. 10, 2008 I purchased a camera from Brad Thomas and his wife. I was told by his wife that they had a family owned business in Pottstown, Pa for a long time. I was told I had 30 days to return the camera if I wasn't satisfied or had any problems. I was also told that they would warranty it for a year if I had any problems I could simply send back the camera and they would send a new one. When I got the camera home I didn't like the camera's joystick and how it worked and also the camera wouldn't hold the setting when turned off. I called the phone # on the card I was given on Feb. 11, 2008 and got an answering machine and didn't receive a call back. I e-mailed Brad on Feb. 12, 2008 and I did get a response. I told him I wasn't satisfied with the camera and wanted to return it to their place of business for a cash refund (which is how I paid, as the wife knocked of a few bucks for cash). Their place of business is only 30 minutes from me. I was told I had

to mail the camera back because their is rarely anyone at their place of business. Well if there is nobody at the place of business how will they receive the camera and how can I get my refund in a timely manner? Also, if I send this camera back how do I know I will get a refund. I could be out the camera and the cash. Pretty good scam. I hope you can post online and it will keep someone else from being cheated. If you buy anything at these shows pay by credit card not cash! I am going to get in touch with the organizer of these events to let them know how these people operate as they give the other vendors a bad reputation I know we will warn everyone we know about this.

Feeling Pretty Duped

In PA

Comment On This

I knew Brad Thomas well. He was an alcoholic, drug user, womanizer, cheat and thief. The world is far, far better off without this guy. His wife, Tina, was smart to finally leave him. Discount what Thomas' daughter says and thinks. She's wrong.

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Hello, I am his 21 year old daughter and yes my father did pass and his so called "wife" WORKed for my dad as well and most of the problems of his business came from her to be honest. She took everthing he had and owned and left him before he passed. This man went to hell and back and I'nm sry that u didnt recieve a refund , but for the man who knows hes dead and still as a crap to say..u are a low life.. id like to have a word with you .. or maybe now ull be a coward and have nothing else to say?! I'm sure u have made mistakes before.. owning ur own business and having a dumb ass women helping you .. yeah ur bound to mess stuff up.. anyways .. u thought b/c he was dead he couldn't respond and defend himself? u thought wrong.. !!!!!!!!!

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I also bought a camera from this co. last Aug. 2009 at a Primed conference an I"m having problems with the it that it won't save the pictures I took. I spoke to Brad early Jan. 2010 and he told me to remove th chip and try again which didn't work. I called last week and no response and today I called again and the wife answered that Brad is dead from a car accident last week.I guess this is the end of may complaint.

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I also have a camera I bought at the Chicago ISSA show fall of 09,which I have problems with and they owe me a tripod and extended memory card they said they would send me, both of which I have yet to receive. I was assured they would make good and as of today they have yet to. Would you happen to have a cell number or e-mail address I can try, their phone message box is always full. Would like to make contact with Brad to get something settled.

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I also bought a camera from these people in Madison, Wi. at a sports show on April 5th, 2008.

It didn,t take long until I was having problems with it.

I would like to know what I can do to get my money back. Thanks!

Comment On This

Which show did you attend and where? I have his cell phone number and home address.

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This complaint has been resolved to my satisfaction. I recieved a full refund. I took a while, but Brad made good on his word.

Sincerely,

Joan Tylutke