Horrible Customer Service

I am writing to complain about the lack of customer service at your store in Santa Barbara located at 3889 La Cumbre Plaza Ln. Tonight I attempted to return a headset I purchased on 2/10/08 and left the store when a woman claimed that she didn�t need to take my attitude.

When I entered the store on 2/10/08 I wrote my name on the �Sign in Here� list at the front of the store. There were several clerks who were not helping anyone. I searched around for 10 minutes, found what appeared to be the correct headset and then attempted to find a clerk to help me. During this time, none of the clerks, a couple of whom were standing around talking to each other called my name or any other.

I finally got someone to ring up my purchase.

Tonight when I re-entered the store I looked at the list and saw that every name had been crossed off and there were three clerks standing at terminal/registers, with no one in front of them. One of them was talking on his cell phone. I did not write my name on the sheet as there was clearly no one waiting�and the list wasn�t being used the last time I was there.

I stood near the counter in hopes someone would offer help. Sean, Klein and the other guy on the phone saw me there�and looked away.

I waited and finally asked �Is there a manager here?�

Sean went in back for a moment, while Klein explained that he was closing out his drawer or he would help me.

Sean returned and said that the manager was gone.

He asked why I needed him. I said, �Because I needed someone to help me.�

He then said �Well, did you sign in?�

I said, �No, because the list wasn�t being used last time I was here. Did any of you go check the list to see if someone was waiting?�

He told me �I think you�re being rude�

�I don�t really care what you think. Just ring up the return.�

About then a woman emerged and was standing at the counter across the way. Sean walked away from the register, rather than process the transaction, to complain to her that he thought I was being rude. (I�d say he should do a better job whispering�but hey�it�s your business, not mine.)

She then told me that if I was being rude she had the right to refuse to help me and ask me to leave. (Nice technique to prevent returns, perhaps?)

I told her that I would be happy to leave and write this letter�and I guess I�ll find another store to take this return.

I can assure you that I have made my last trip to your store on La Cumbre. (Unless, of course, one of your other stores refuses to process this return from this store.)

I must admit�having had SEVERAL bad experiences at this store, having heard from family about problems there and the warning from my co-worker that �You�re better going to the little one by Costco [in Goleta]�they are terrible there,� I probably wasn�t as open-minded about the attitude and lack of customer service from Sean and the assistant manager.

But hey�you�re AT&T�and it was made clear by the assistant manager that you don�t believe in providing good customer service or even helping your customers.