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ftd.com - Flowers not delivered as promised on Valentines Day

Posted on Thursday, February 14th, 2008 at 6:55pm CST by fe434b7d

Product: Flowers

Company: ftd.com

Location: FTD.COM 3113 Woodcreek Drive 60515 Attn: Customer Service
Downers Grove, IL, 60515, US

URL: http://ftd.com/

Category: Other

I decided to buy flowers online for my girlfriend. I usually pick them up at Winn-Dixie and hand deliver them to her work. I decided to buy them online and I figured they would be better than Winn-Dixies (3 times as much but the quality would be better) but I figured she would be happy.

This morning when I got to work I saw that I received an email confirmation that the flowers and her chocolate were on their way!!! The email was sent on the February 13th around 9pm. FTD.com gave me a Fedex.com tracking number so that I could track the flowers. I was getting worried because today was the day that they were supposed to get delivered and I wondered where they were getting shipped from. I wanted her to get themn before she left at 5pm. I did not get the flowers shipped to home. I wanted them shipped to her work where her co-workers would see them. I checked the fedex.com website and I could not check the status of the package because the fedex.com site did not have any record of that tracking number. I thought it was strange. I had meetings all day so it was going to be tough on calling them. I called them around 9:20am but I received a message that at the present time they could not check on the status because of the high volume of calls. I went to my meeting thinking that the flowers were going to be delivered in time. I continued my day until around 1:15pm when I had a few minutes to call ftd.com to find out the status of the flowers. I had checked fedex.com once more and no luck on checking status. On the ftd.com website it looked like they might have been delivered but it was poor wording on the website that led me to believe that they were delivered. I called ftd.com and instead of calling the line to check status I called as acting if I was ordering flowers. I finally got into talk to someone and it sounded like they were confused with the order. They told me that the order did not make it on the fedex.com truck as specified in the ftd.com email. I had checked earlier on the ftd.com website and it still stated that flowers could be sent and delivered in time for valentines day. When I talked to the customer service agent at ftd.com she said that they could send her some other flowers (I forget the exact wording). I asked her what she meant. I had to ask her multiple times. She finally told me that they could not send me roses. I told her I ordered roses and I really did not want anything else. She said that it would now cost me more for roses if I wanted roses. She also said that possibly they could send out flowers from a local florist but it was going to cost a lot more. I do not know why. I ordered my flowers early on the 11th. FTD.COM was still claiming that roses could be delivered for the 14th for Valentines day. That was not correct! They never delivered flowers to my girlfriend and I ordered them 4 days prior. No sorry for not delivering. They never contacted me telling me that it would not be delivered.

Around that time for some reason the call was ended. I had a meeting and no one ever called me back. I talked with my girl friend tonight and flowers were never delivered. I told her that I only wanted the flowers on the 14th no other time. That I did not want the flowers delivered to the house.

I checked my account to see if it was charged for the flowers. It was.

Do not buy flowers from FTD.COM buy from local florists in your area.

FTD.com where are my girlfriends flowers and chocolate? Where is an apology?

I have copied the satisfaction guarantee from the FTD.COM website and posted it below. I am not 100% satisfied.

Reason? 1) Flowers and chocolate not delivered

2) You were going to charge me more money

3) You never called me

4) I got charged for making the order and my girlfriend does not have anything.

I would like FTD.COM to post their response and to tell me what they are going to do to "FIX" this issue.

******************* FTD's satisfaction guarantee ************

FTD offers a 100% satisfaction guarantee on our flowers, gift baskets, plants and services. Most of our flowers come with same day delivery; simply order before 2:00 PM in the recipient's time zone and the order can be delivered that day! Because we use a network of local florists nationwide we can usually have your gift delivered within hours of ordering. Flowers delivered same day and unmatched customer service. Make FTD your online flower shop today!

**************** end of FTD satisfaction guarantee **********

links to only a few complaints about ftd.com. There seem to be a lot of them. One thing I have learned is that FTD.COM no longer uses local florists....

http://www.floristdetective.com/ftdvsflorists.aspx

http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/

http://urbansemiotic.com/2007/05/12/how-ftd-ruined-mothers-day/

http://www.floristdetective.com/wst_page17/archivedcomplaintletters.aspx

http://www.complaints.com/directory/2004/may/11/30.htm

http://www.complaints.com/directory/2005/may/8/3.htm

http://www.complaintsboard.com/complaints/ftdcom-c5491.html

http://www.my3cents.com/showReview.cgi?id=17317

1 Comment

b370638f, 2011-02-16, 04:11PM CST

Same thing happened to me with FTD.

My wife still has no flowers and they would not offer any refund. Just a flower upgrade and a $15 credit for next time.

Not satisfied,

Scott

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