Pioneer Natural Pools

Looks can be deceiving even in Pools!!! Pioneer pools are very unique & beautiful but looks are not everything & it is the quality of the product in the end that counts. Pioneer designed & built our family one of the most beautiful pools I have ever seen & rightfully so because we paid a fortune for it. The project was almost complete & we had one final payment to make to Pioneer Pools so we put the payment in escrow in Pioneers name to be received upon completion of the job. Alot of issues occured toward the end of the project such as the plaster having large stains all over it which was the fault of Pioneer Pools. We also have a leak in the pool, lights that don't work & a hot tub that does not work at all. Andrea (the owner of Pioneer pools) informed us at that point that it was all covered under warranty & not to worry he would take care of everything. Then Andrea came out to our home to inspect the warranty work that needed to be done that was when everything changed. Oh, in Pioneers defense they did come out & try to acid wash the stains off the plaster which did not work & than we never saw them again. He refused to take the last payment from us which in turn voided the warranty because he found out the warranty work was going to cost him alot more money than the amount of the last payment we owed him. He then put a mechanics lean on our home to make it look like we refused to pay him & voided the warranty. Pretty slimey business tactics if you ask me. Please do not be fooled by the owner he will promise you the world & not deliver it. Apparently customer service, positive word of mouth, & using us as a good referal are not important to Pioneer Pools. Pioneer gets in, does the job & gets out in the blink of an eye but buyer be ware its what they do after the pool is in & you already paid for it. We have been in contact with other customers of Pioneers who have major issues that Pioneer has not resolved with them either our question is why haven't our testamonials been posted on Pioneers web site? DO NOT BE FOOLED!!!!!

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I think if more consumers & business owners come forward maybe we can do something to stop this con artist from ripping off more people.

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I just read your complaint. I did not have a pool put in by Pioneer Pools, but my company was hired by Andrea Sardelli, representing Pioneer Natural Pools, to haul stone from Idaho to his company's yard in New York. 2 loads were hauled in March and I have yet to see payment, even after repeated phone calls and even a letter from my lawyer. I understand that the stone company that sold the loads to him have yet to be paid also, and other trucking companies have outstanding invoices from much earler than mine. Watch out for this company!!

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Dear Customer,

We know who you are, due to the fact that we have never had a complaint against myself Andrea Sardelli, or Pioneer Natural Pools. We have constructed you the most beautiful pool that was ever built under the sun, wich you do not deserve or could afford. My mistake was to accomodate you by completing the pool ahead of time for your family reasons, which you know, and not collecting the payments that were due as per our contract. After that you paid us in nickels and dimes. To the best of my knowledge you could not afford the pool and could not meet your commitment to this company. We have tried in every aspect to satisfy you, but have realized that is impossible! We have a complete record of every thing that we have done to try to accomodate you, we have a complete file, including a closed case from the better business bureau who knows that we did everything we could. It is never going to be enough for you. We know that you are being advised by trash (we know who he is, and he should take care of his own problems like the $15,000.00 he owes in child support!). We did return your $9,000.00 that was in escrow, because we knew we could never satisfy you no matter what we did. At that point we realized who we were dealing with. Pioneer Natural Pools stands behind all of our work!