DELL HELL

I have fallen into Dell Hell. I recently bought two, expensive, Studio 17 Dell laptops. I have had problems with both but what really makes me furious is the horrific customer service response to my problems. I have probably spent over 50 hours on the phone with Dell and spent a couple of hundred extra dollars with Dell paying for support for the software installed on the computer. I didn't realize that even with the first 90 days Dell does not provide free software support and you can't go back to the software company because the software was bought and installed by Dell.

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Dell may be served with process by serving its registered agent, Corporation Service Company at 701 Brazos Street, Suite 1050, Austin, Texas 78701.

Defendant Dell is a Delaware Corporation with its principal place of business at 1 Dell Way, Round Rock, TX 78682-2222.

If you would like to contact the CEO of Dell to tell him how much you enjoy his company's products and services, his direct email address is Michael AT dell.com.

Dell Inc.

Phone

: 512-338-4400

Fax:

One Dell Way

Round Rock, Texas, 78682

U.S.A.