Poor Value and Poor Service From FTD

I was very disappointed in the flowers, ordered from FTD, that my wife received in the hospital. I ordered an "upgraded" version of a basic "Big Hug Bouquet", raising the price from $39.99 to $59.99 (plus tax and S&H).

What she got was what I consider no upgrade whatsoever. We received a small (15 inches in height) bouquet with a clear glass vase (not the opaque china like one represented on the site). It was an attractive bouquet, but one I could have purchased at my local supermarket for $15. My total cost was $80. People who have seen the arrangement were stunned to learn it cost so much.

A complaint to FTD went unresolved. They requested a refund from the florist, "The Flower Place" of Sarasota, FL. They declined to provide one, saying they had used "more expensive flowers". It is important to note that I never requested a refund. I would have hoped for an adjustment of some sort, but what I am finding is no desire whatsoever on the part of FTD or the local florist to satisfy the customer.

Don't take my word for it. See for yourself and decide. I created a single page website to show the actual bouquet:

http://www.crappyflowers.com

On that page I show the FTD representation of the BASIC bouquet, and the ACTUAL UPGRADED one we got.

I recognize that FTD uses local florists, but I bought from FTD, and I expect FTD to resolve the issue. I will not use FTD again, and would never recommend them to anyone else. They apparently will not back their products. How could I ever be sure that flowers I send across the country are what they are supposed to be?