Pinnacle Security: Unreasonable contract

Business Reply

As a representative of Pinnacle myself I have to apologize for what has happened. I make everything CRYSTAL clear to my customers and even when I do sell a system to elderly, I am reluctant to do so because I want to make sure they understand everything being dictated to them. I tend to repeat myself 3+ times to make sure they understand every word, line, number, and so on. Thus far I've had no issues and I apologize for the horrible sales rep you have encountered. I cannot speak for the rest of the company but only hope they do agree with my words and opinions. You were lied to, I'm sorry. Bad reps have given us some issues but we work to resolve those. My manager preaches endlessly against mis-leading, lying, hiding, or even being pushy during a sale. Please don't feel once bitten twice shy because of that one bad time. Give us a second chance to redeem ourselves.

Truly sorry again

Jacob

I installed a Pinnacle alarm system in May. I asked the sales person if there was a contract or if I could cancel at any time because there was the possibility I might be moving. He said there was no contract.

I did indeed move out of town and I called to cancel my service. I was told I had to pay the balance of the THREE YEAR contract, which adds up to approximately $1400. I told her I was told by the sales person that there was no contract and she apologized that I was given wrong information! I told her I've moved and no longer lived at that house and she said I could (a) transfer the service to who is living there now, (b) I could have it installed in my new house (I'm renting) or (c) pay the penalty. I asked who I could explain the situation to in order to get an exception made and she said no one would waive it.

BEWARE MISLEADING SALES AND UNREASONABLE PRACTICES!!!!!

Comment On This

1. The 39 month contract was never mentioned on the phone through recording, so when I asked in my situation for it to be played back they could not.

2. I never signed the contract, I hold the carbon copy here and the contract was signed by someone else and the signature does not match.

3. The system is like a car alarm, where as it sounds/chimes but there is never a phone call to verify if it were a mistake.

3. I was told I would be credited for down time, but in their system they seem unable to figure out the last time i called.

4. One good thing was the Tech that came over to my house...even though we set off the alarm and there was still no phone call to myself or any one else on my list.

The contracter that installed/sold was selling the system said 1 year. I still have a copy of his badge and his drivers license, yet supposedly he never worked for the company?!?!

There are ways to fight it. I am contacting a lawyer at this time. I'm not paying for what was supposed to be guaranteed with this alarm system which would fall under Breach of contract (which is a legal concept in which a binding agreement or bargained-for exchange is not honored by one or more of the parties) Failure of a party (not having a legal excuse) to perform in accordance with a promise made)

Gross negligence: a conscious and voluntary disregard of the need to use reasonable care, which is likely to cause foreseeable grave injury or harm to persons, property, or both.

Failure to Perform: not meeting a desirable or intended objective

Promise = meaning phone call when alarm is set off.

or if we look at the "services" section...

lack of care for my property and persons within.

i did my part, I've called, I've had a technician come out to my home. i've tested my alarm but every time they said they have not had a signal and have offered to keep resending a technician or claim they do not have another phone call on file?!? But I've got paperwork and a phone bills that state other wise. So when I tried to cancel my plan and they tell me I am obligated to 39 months as i gaze at my carbon copy paper withou a signature and the complaints this is the only way. Their paper also says about a 3rd part, but a POA for someone else to handle my claim will work fine...it is just as the person I give Power Of Attorney to being me.

My whole thing is give me what I paid for, what I am paying for, what you have agreed to SERVICE me and my home with and I will not complain. But if you can not, don't use an ill justification or scare tactic to try and hold me to this plan. It may work for others, but being in the military and seeing death all around me, this is the last thing I'd be scared of or feel threatened by.

SERVICES: consit of monitoring signals from Equipment at the monitored location, and upon receipt of a signal, endeavoring to notify the proper authorities or other persons or entities as provided by the Customer in the Information Schedule.

Comment On This

Pinnacle Security regrets that this customer has had such an unfortunate experience. We take such allegations seriously and strive to ensure that all of our customers are aware of the contract that they are signing.

In addition to the written contract that is signed (which contains the terms and conditions of the same), there is a recorded call that takes place with our Quality Assurance department. At that time, we verify a few basics aspects of the agreement and ask very clearly if the person is aware that they are signing a 3 year agreement with Pinnacle Security.

Following installation, our customers are also provided with a 3 business day period in which they can review the contract at their leisure and cancel without any penalty. After that time period, they are responsible for the agreement that was signed.

In the event that a customer moves to a new location, Pinnacle Security provides options, which are also explained in the contract.

Again, we would like to apologize if there was any confusion regarding these points. However, we feel that we adequately attempt to ensure our customers are aware.

~ Pinnacle Security

877-746-7233