Lots of Waiting and $100 Paid, So Far NOTHING Received

Ordered a DVD collection of The Rifleman. My credit card was charged within three days. That was December 3, 2008. It was a Christmas gift for my husband. It never arrived.

I was told via Email:

****PASTED FROM EMAIL****

Thank you for shopping at TVDVDMania.com

Your order will now be reviewed and processed. Once the order is processed, it will be shipped and arrive at your address within 10-14 Days.

Below is your Order Schedule:

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1. Processed 1-2 days. You will receive an email when your order has been successfully processed or declined.

2. Shipment will occur within 48-72 hours of confirmation of your order. Delivery will take approximately 10-14 business days to most locations. If you should have any questions, please feel free to CONTACT US with any questions

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Thank you once again for your business and enjoy your DVD Collection.

Order Processing Department

TVDVDMania.com

Invoice:

Order id: #426861

Order date: Dec 1, 2008 12:40:55 PM

Order status: Pending

****END****

It has STILL NOT ARRIVED, as of today, New Year's Eve! I wrote and asked where it was. After telling them that I wished to cancel the order, this is what Randy Meyer said:

****PASTED FROM EMAIL****

"Hi,

Thanks for your e-mail.

Please accept our sincere apologies for the delay in processing your order, as the DVD Collection that you have purchased was on back-order at the time of your purchase.

Your order has been successfully processed and shipped to you at:

Judith Williams

2696 Militia Road NW

Kennesaw GA 30152

United States

Please allow approximately 8-10 working days for delivery.

The tracking number for your shipment (sent via EMS Speedpost courier service delivery) is as follows:

xxxxxxxxx55CN

You can track your shipment using the USPS website URL below:

www.USPS.com

Please do kindly note that your package will be trackable on the USPS website above, once it has physically entered the US.

Should you wish to cancel your order and receive a refund for your purchase at any time, please let us know, and we will make the necessary arrangements for you at once.

Please do let me know upon receipt, and thanks for your kind patience in the

meantime,

Best regards,

Randy

Customer Support

TV DVD Mania"

****END****

I was NEVER TOLD IT WAS ON BACK ORDER so I could back out. I would never have waited an entire month for a Christmas gift, knowing it would never make it in time for Christmas. I have still not even received the item in question, which is ridiculous. Once I receive it, I will probably be just as unhappy as I am now, according to the unfortunate others I have read from here. Dishonest and unprofessional, and I will never, ever do business online again without checking THIS WEB SITE.

I think this business should be stopped from ever taking money from anyone else.

Comment On This

I had the same problem until I used the secret phrase - chargeback to Master Card. Suddenly I had both email response AND 2 phone calls assuring me that my complete set of the Red Green series was on it's way and there was no need to lodge a complaint with Mastercard.

Well, I did receive it, and after two weeks of watching the 52 discs, I had 4 that were so flawed they were almost unwatchable, and jumps an glitches throughout. On top of that, the shows were obviously copied from broadcast, not from the original masters - leading me to suspect that they are pirated copies. The alternating CTV and PBS logo on the lower right as well as the Canadian "coming up next" bits over the credits were a giveaway!

Since the 6 week chargeback window had closed by the time I discovered the flaws, I have not been able to get any response from the company through email or the phone number I had saved on my caller ID (reached a recording asking me to leave my name and number and they'd call be back as quickly as possible, yeah, riiiiight) for the last several weeks.

Be very leery of dealing with this company.