Continental Airlines has the WORST Customer Service

I booked flights on Continental to take me from Orlando to Chicago with a layover in Cleveland. I was traveling alone with my 5 year old daughter. I always fly southwest but got a good deal so figured what the heck.

I found out within 10 minutes of being in Orlando airport how horrible Continental's customer service was. I arrived at the airport an hour and ten minutes before my flight when I get in line at ticketing I hear a woman screaming if you are going to Cleveland come over here. So I walk over there she proceeds to tell me I am late and she is doing me a favor by even giving me tickets. (WHAT IS THAT?) So I got my tickets and got on the flight.

I made it to Cleveland and was expecting a 3 hour delay I see on the board I have a 6 hour delay. So I go and ask a representative who tells me that because of the snow storm in Chicago flights are delayed. Only problem with that is it was 45 degrees in Chicago. So I let it go and went to have lunch. After lunch I look at the screen and now it seems the flight is only delayed an hour longer instead of 3. So I go out to Concourse D a million miles away to get ready to fly in an hour. Only to find out that the people at Concourse D still see the flight as leaving at 7pm instead of 5. When I go to ask a question to find out at this moment what is the expected time the woman actually starts screaming at me and telling me I need to listen to her. AT this point I lost it...I was simply asking a question and I did spend money with this company so I really don't think that was too much. So at this point I am screaming and just walk away I cannot take the ignorance of one more Continental employee. After 4 hours of delaying the flight it was canceled due to the non-existent snow storm. Throughout the evening the person calling out the delays said it was maintenance but oddly once it came time to help people it was weather again where Continental has no liability.

I ended up getting on a Greyhound bus and got to Chicago without incident and immediately booked tickets home on SouthWest.

I can understand things happen beyond the control of the airlines but the complete lack of information that Continental employees are able to convey and the absolute rude and nasty attitudes are the reason I will NEVER fly Continental.

There is no doubt in my mind why these companies aren't profitable. Treating customers horrible and trying to make up the fact that no one will fly your airline more than once with a per bag fee is not a recipe for profitability.

Suzanne Murphy