lack of information/returns

I ordered a dell computer and I had to under go a serious surgery and I am not sure when I can return to work. So I contacted Dell for 5 days finally got a hold of someone and they told me not to refuse the computer. and that under these circumstances should not charge me the 15% restocking fee. When I finally talked to a customer service they said not only would I have to pay the restocking fee but also pay so have it shipped back. If only had refused the package I would not have to pay that back, but worse then that they refused to take the 15% off. It's really nice to know that I'm doing business with a company would really could care less about people and more about the dollar. they even said they would give me a 35.00 discount if I keep the a computer. It's very sad when the dollar means more than anything else. also by the way it was a basic computer no add ons so there was no special things added to the computer just a basic model.