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30.00 Cheaper makes a whole lot of difference

 
HOTEL STAY
DOUBLETREE HOTEL
300 CANAL ST
NEW ORLEANS, LA
US
DOUBLETREE.COM

I was scheduled to be in new orleans for bayou classic weekend which happened to be thanksgiving weekend. After searching for hotels I decided me and my best friend would stay at the Marriott which is where I always stay when I am in New Orleans and i love it. However after us discussing what events we would take part in we wanted to find a room within the same price range but closer to Harrah's. I contacted Doubletree and was quoted a price of a 30.00 cheaper rate combined for both nights. I was advised that a deposit equilavent to 1 night's stay and that it was non refundable but it would gurantee your room requested.My requested promised room was a double queen bed room. I was also advised that there is parking available at a rate of 35.00. Now i should have taken into consideration that even reservations wasn't all that courteous but I let it ride thinkin that they had a busy day maybe? I can't blame the congestion of the city on the hotel but when I arrived to "valet" there was no one who you would think is "vale" since there is no specific attire or signs worn? I then asked somebody i seen with keys where do I go to valet and was then told they were not valeting anymore since it was full. I asked where am I suppose to park and I was told where to so that took another 30 minutes. After walking with my luggage through a parking garage, thru the mall, cross thru Harrah's front walkway and to the hotel me and my friend waited in line. We were finally acknoledged with do you have a reservation I stated yes and provided the needed information. The representative then stated that her co worker will finish heloing me . Now correct me if I am wrong if I have already paid one night prior to arrival and have a set reservation you would think it would be a speedy process. That is not the case the lady was typing and clicking for 15 minutes, then gave us our keys, and told us our room number. No thanks you, didn't ask any questions while she was typing, nothing. When me and my friend arrive to our room to our suprise it is a 1 queen size bed room! I contacted front desk and was told that my deposit does not guarantee bedding arrangments it just promises you a room and after requesting the supervisor I was told they were gone for the day. This was a HUGE inconvience seeing it as there are 2 woman with plenty of items cramped in a room. Front desk stated they would seend a roll bed up to our room but i was puzzled as to where would it fit seeing as to how small the room was. Housekeeping broght the bed and she was the friendliest of the whole staff. She didn't undrestand why it was requested because it was NO WHERE for the pull out bed to fit. There was no apology from front desk nor did she advise us when we was down stairs that our room was a single. I contacted corporate the next day and was told that my reservation was modified right when i checked in and no explanation was given. I filed a complaint report which is currently in progress of being taken care of. All of the reviews about un friendly staff, thin walls ecause i could hear conversations even while i was talking, you can also smell somebody using the restroom as if the air vents was connected to their toilets, and the doors open and close as if it is your door. I was disgusted and [-] that my weekend was in a cramped hotel with bad service and hope that management fixes the problem because unhappy guess don't return they just add up.



From: Message Author (click here to email author)
Date: Wednesday, 03-Dec-08 09:58:13 CST

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