Bad UPS experience will never ship there my self

It's my 3rd bad experience with UPS withing 5 months. Unfortunately, it's very unhappy. I ordered an Iphone at eBay. Sender shipped it on 12/23/08 via UPS. It had a schedule delivery for 12/29/08. Ive spend the hole day at my house. Around 2:50PM I decided to check status in there website and I got "12/29/2008 2:37PM THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE" wow I haven even step out, beside my hole family is here and is impossible for me to miss this! I call UPS @ 3:10PM(800)742-5877 They told me that my local UPS was gonna call me withing the hour well guess what is 5:09 right now and no response yet! I can believe Fortune magazine said "UPS America’s Most Admired Top 10 Most Socially Responsible Companies". Oh please.