Acaiburn Fraudulant & Unresponsive

I order acaiburn on 12/02/08, tried to cancell the same day. None of the numbers listed were useable, the live chat was non-existant, responding only by email. On the 16th I found a number listed by another consumer, this one actually worked. After several minutes of explaining that I could not use the product due to an up coming medical proceedure. I was told that my order was cancelled along with several automatic products, some I was unaware of, I actually was led to believe that I must enroll to get these, and the others were free with my purchase. The $4.95 shipping fee (for a free trial) was refunded back to my account on the same day. However, I received a c/card statement with a charge for $59.95 On the 23rd from the same ACAIBURN company that was cancelled on the 16th! No one is answering the call today.....maybe tomorrow.

Comment On This

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

Comment On This

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

Comment On This

Don't order this product......will automatically sign you up for other products/companies such as Insider Secrets and Compresive Weight Loss which will begin charging you monthly fees and even duplicating those. IT'S A MAJOR SCAM!!!!!!!