Best Buy does not honor their Extended Warranties

I purchased a Westinghouse 32" LCD TV from Best Buy in 2005. When I purchased it I was also offered an extended in home warranty which I bought. It was presented to me as a no hassle, prompt action, repair/replacement insurance that was worth the $400.00.

I started having problems with this TV late October of 2008. The TV started having splotches on the screen that seemed to grow. I called Best Buy concerning this problem on 18 November 2008. The technician scheduled me for an in home visit on 5 December 2008. Their reasoning for not being able to schedule an appointment for earlier than 3 weeks is lack of manpower. I received a call from Best Buy on the morning of 5 December 2008. The technician had called in, and there were no other technicians available; they also stated that they need to reschedule and that it could be another 2 weeks before someone is available. They told me the alternative was to schedule an appointment for a week later, (12 December 2008) in which a 3rd party repair center would take care of the repairs. I accepted this appointment.

I received a call from (the 3rd party) on the evening of 11 December. They explained to me that they had scheduling conflicts and would like to reschedule the visit. I told them that this was not acceptable at all. They kept the appointment and they service technician visited us on 12 December. The technician took a look at the TV and decided that the back panel was seperating from the front panel. He wrote on the work order in the Service Performed block "Needs Panel" and "2 Weeks". This turns out to be abigous since he did not explain what 2 weeks meant.

I called Best Buy on 15 December to find out what that status was. At that time they stated that they had no status and that I needed to give this 3rd party 3 business days to update their records. Since this call I have called Best Buy on 6 occasions and have spoken to 9 seperate Best Buy customer service reps to deal with this. I have been told that the parts have been ordered, then I was told they never were placed on order, they also told me that no one knows for sure until the 3rd party is contacted. As of the 26 of December no one knows the status of the repair or part, including myself. It has been over 5 weeks and the TV is still not repaired.

The bottom line is I paid $400 for an "insurance" policy that does not seem to deliver. I have received misinformation and the run around and my TV still has growing splotches.

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I also purchased items from Best Buy back in 2008 and everything I purchased on that day i purchased protection for mp3 players, ipods and a high end laptop with the promise that my laptop was protected against everything but water and fire fair enough. Recently my son informed me that the laptop had been dropped...NO PROBLEM I'm covered or so you would think with the 299.99 charge on my ORIGINAL bill which I still have and which I was assured when purchased would cover everything but water and fire!!!! Long and behold now I am NOT covered because in the original receipt the 3 letters ADP did not show up in the apporpriate line.. I did not know to look for those letters in the original purchase and even though everything else in the same bill had protection coverage i had no coverage. Come to find out I supposedly purchased a $300 extended manufacturers warranty that covers defects by the manufacturer who the hell pays $300 for that. I told Best BUYs manger that this was a mistake... I think I was the joke of the day...I also had Best Buy check my daughters LAPTOP that I purchased in 2009 and told them I wanted the same warranty my first laptop had, you know the one that covers everything but water and fire..Would you believe that the laptop was covered foe everything but water and fire, thats when I first learned about the infamous three letters ADP which covers it all. I tried to explain my situation to the manager why cover a $499 laptop with a $300 warranty and not a $1000 laptop. again I was given the I'm sorries with the THERE'S NOTHING WE CAN DO LINE so PLEASE BE CAREFUL AND I DO UNDERSTAND THAT BEST BUY IS THE ONLY GAME IN TOWN BUT THEY WILL SCREW THE UNKNOWING OR TOO TRUSTING OR NAIVE CONSUMER.....GO SOMEWHERE IF POSSIBLE...IF NOT BUYER BEWARE!!!!!!!!!