iolo Technologies LLC horrible customer care

contacted the company in mid september on 2008 to let them know that their program is no longer running properly. I have send many emails and called numerous times and all i get is a we will call you back later, good buy and they hang up the phone. I have contacted the company over two and a half months for support on System Mechanic 8 and have received nothing but will call you back's.

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OVERALL!!!STAY AWAY!!! HORRIBLE CUSTOMER SERVICE! HORRIBLE TECHS,HORRIBLE PERIOD

We wonder why americas economy is shot...here you have it, send all the work overseas, then have them be clueless about the product!! This lady actually sat on the phone trying to up sell me more crap when I didnt get what I paid for!! Thank you corporate america ( IOLO is in CA)

for robbing the people one again, and getting away with it! Thats what keeps us going...in the direction were heading.

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I bought this product for 49.95. I can't run it. It keeps telling me to buy it, which I have already done. I sent emails asking for help. I have received nothing. I am very frustrated.

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contacted the company via email numerous times about issues related to NOT recognizing AVG as an Anti-Virus program so it would tell me to get a program it understood unless I shut the notification thing off. Then I decided to backup my Vista Ultimate machine and System Mechanic 8 had shut off my Backup which is one of the main reasons I bought Ultimate,... instead I was told to buy their recommended program until they could fix the issue, OVER A YEAR AGO, so I have solved the problem. Symantec's Norton System Works comes with Ghost and handles everything this software screws up. Symantec also fully recognizes AVG so there are no issues there. I will use AVG until my membership runs out then it will all be Symantec. The endless get another year of service for $14.95 emails got on my nerves too. I ended those, uninstalled System Mechanic 8 and have moved on since. My advice, find a program that works for you, just stay away from iolo System Mechanic.

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Iolos phone # is 1-877-239-4656

It is difficult to find

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I also purchased System Mechanic to correct XP Home and it did not work. They responded to my first contact, but when I asked for a refund, correspondence stopped. I am still attempting to contact them...