Yves Rocher North America - Yves Rocher awful service

Posted on Tuesday, December 2nd, 2008 at 4:06pm CST by 3ed4c4dd

Product: on-line item

Company: Yves Rocher North America

Location: US

URL: http://www.yvesrocherusa.com

Category: Other

I made a large purchase from this Yves Rocher(over $200) and on the web page the price listed for a brush-set was on sale for 50% off the normal $15, so it was $7.50. I placed a large order with over 20 items and did not realize until after the order was placed that the brush set some how ended up being charged at the full price and not the 1/2 price it was listed for on the web page. When I contacted Yves Rocher customer service they told me I was looking at a different Yves Rocher web page. I even copied the web page as a JPEG image with the sale price listed and sent it to the customer service. And their response was... well I pasted it all below.

On Dec 2, 2008, at 9:11 AM, [email protected] wrote:

Customer Number: 6XXXXXXXX

Dear Ms. XXXXXXXXXX,

In response to your email, we wish to advise that it is indicated on our website that the 50% off excludes already reduced items, samples, "every day low priced" items such as Plaisirs Nature, Limited Editions, Gift Sets and some seasonal items. Since the Makeup Artist Brush Collection is shown at the regular price on our site, and is a gift set (not one of our regular items,) it is not included in the 50% reduction.

Following your request to cancel your order, we regret to inform you that we were unable to intercept it on time. As an alternative, we suggest that you refuse the parcel at the time of delivery or, that you return it to us along with the shipping and handling receipt.

We apologize for not being able to respond in a more positive manner, and we appreciate your understanding in this matter.

Should you have any further questions, please do not hesitate to contact our Customer Service Department at our toll-free number: 1-800-321-3434 or by email at [email protected] Our representatives are available 24 hours a day, 7 days a week for your convenience.

--------------------------------------------------------------------

Date: Mon, 1 Dec 2008 22:11:26 +0100 (MET)

From: [email protected]

Subject: Re : c47233e14ef3343 Question about a payment or balance due

Customer Number: 658387154

Dear Ms. XXXXXXXXXX,

We wish to inform you that the Internet promotions available on our website

(www.yvesrocherusa.com) are completely different from the Internet promotions

available on our new Holiday Boutique (boutique.yvesrocherusa.com). Each

promotion offers you different gifts, products on sale, shipping fees as well as

different terms and conditions.

As listed on your order confirmation and on our website, the 51987 - Makeup

Artist Brush Collection is $15.00.

We apologize for not being able to comply in a more positive manner with your

request and for any inconvenience this may cause.

Should you have any further questions, please do not hesitate to contact our

Customer Service Department at our toll-free number: 1-800-321-3434 or by email

at [email protected] Our representatives are available 24 hours a

day, 7 days a week for your convenience.

We thank you for your interest in Yves Rocher products.

Best Regards,

Marie-Andre Hould

Customer Service

Yves Rocher North America

[email protected]

1-888-909-0771

Beauty Shop On line: <a href="http://www.yvesrocherusa.com"

target="_blank">http://www.yvesrocherusa.com</a>

In an effort to offer you the most current shopping opportunities, we may

contact you by email with news about Yves Rocher products, service, and events.

You will only receive these emails if you have subscribed to receive them or if

you have placed an order from our website. If you do not wish to receive these

E-mails, please contact us at [email protected] or simply unsubscribe

through the links included in any E-mails received by you from Yves Rocher.

We thank you for your interest in Yves Rocher products.

Best Regards,

Lorna Lorenzi

Customer Service

Yves Rocher North America

[email protected]

1-888-909-0771

-------------------- Message d'origine----------------------

FROM ME TO YVES ROCHER

le 30/11/2008 00:55:14

sujet : Question about a payment or balance due

I just realized one of the items i ordered is in the cart for full price, but

when i added it to the basket it was listed at half price for $7.50. The item

number is 51987 and the item is Makeup Artist Brush Collection

Regular Price: $ 15.00 Now $ 7.50 . I would please appreciate is the $7.50

difference would please be refunded to my credit card. Thank you

________________________________________________________________________

-------------------- Message d'origine----------------------

FROM ME

le 01/12/2008 23:04:59

sujet : Re: Re : c47233e14ef3343 Question about a payment or balance due

When I go to the webpage as I did the day I placed the order the it says the

entire site is 50% off and the free shipping and gifts are the same ones listed

as I received. If this is an issue and you will not honor the price listed on

the web page I would like to cancel my order.


3 Comments

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3ed4c4dd, 2008-12-15, 09:06PM CST

After I posted this complaint, I contacted the company to inform them this information was posted on-line. They honored the 1/2 off price and refunded the difference to my account.

Thank you

62257d36, 2011-02-24, 04:35PM CST

Trying to fax in my order & some OBNOXIOUS CS person refused to give me that number.....

WHY?

Are their sales so high that YVES ROCHER doesn't care about losing sales?

Annie M., 2013-02-24, 09:30PM CST

My wife has been a long outstanding customer of Yves Rocher and lately she has been refuse orders from you, saying she still owe a payment. I kant understand why it takes so long to cash a check[month] I do all of her paperwork an I am good at it.I fact you are the ones that owes her. Her last order with youall had check for that amount 24 days later it clear of the bank. She doesnot owe anything ese, maybe she needs yo change companies. I have read some of the complaints already o file, she is not the only complaining. Coustomer number is 644493534. Thanks for your early business.

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