Canoak Flooring - Canoak Flooring - Bad After Sales Service/Quality

Posted on Tuesday, December 2nd, 2008 at 9:08pm CST by abbdc1d3

Product: Hardwood Flooring

Company: Canoak Flooring

Location: Headingly, MB, CA

URL: http://canoak.com/

Category: Other

We purchased hardwood flooring from this company in June 07. We made our decision based on a sample at the store as well as a sales rep who talked about the great value of the floor as well as the industrial finish and wonderful warranty on the product as long as we used their installer.

Within days of the floor being installed it started to fall apart

Large chunks fell out of the floor and knots popped out. It slivered and became jagged in spots. The installation was horrible as well. There are huge gaps between the boards & in many spots you can actually see the subfloor beneath.

After trying to get somewhere with the owner of the company not only on issues of the quality of the floor but also with the installation and getting nowhere, we contacted the BBB. We found there were numerous complaints filed against Canoak and most of them remain unresolved. We tried to work out a deal with the owner where we were willing to to pay the difference between the product which was sold to us and a higher grade floor but he refused to do that. He wanted us to foot the entire bill and refused to accept any responsiblity for misrepresenting the product and poor installation. Apparently the great warranty which was used to sell the product was non-existent.

The owner wouldn't deal with the BBB and complained that we were unreasonable and wanted him to pay because we changed our minds on which flooring we wanted! He was very rude and condescending towards us. All we wanted was the flooring that was shown to us in their showroom - not the inferior product which ended up being installed in our home.

After speaking with others over the past year and telling our story we have heard of others with similar scenarios. It seems the bottom line is getting the sale for this company. I would take my business elsewhere. If you search reviews of Canoak on the internet you will see others with similar stories to tell.


1 Comment

79f7f75c, 2010-03-01, 03:13PM CST

I agree with you. The company does not follow through with problems. Mine was the salesperson selling the wrong piece which cost $180. The installer said this salesperson makes lots of mistakes and the installer must make up the difference. I am sorry I bought from this company! I wish I had read this site earlier.

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