DO NOT rent a car from BUDGET

Rented a car, have confirmation. Plane was delayed so budget closed and left me stranded in ALBANY Airport during a snowstorm!

Phone # given on confirmation out of service! Manager Laura Young NOT on duty.

It took 3 phone calls to 18005270700 (reservations) as customer service was also conveniently closed!

NOE (supervisor) from reservations refused to help, said to wait until they reopened at 6am. I asked if they were going to apy for hotel, they refused. Said there was NOTHING" they could do!

Their confirmation isn't worth the papers its printed on as they won't honor it or compensate you in any way. If you want to actually get your car rent from AVIS.

Comment On This

Its NOT Budget fault your plane is delayed therefore Budget is NOT liable. If Budget holds your car past your arrival time it is done as courtesy rather than a requirement. After hour holdings are not possible since some locations are NOT 24 hours. Why should the manager Laura Young be available 24 hours? Doesnt she deserve some time off from work too? Why didnt you call if you was going to be late rather than just assuming its all a 24 hr. operation? Thank You.