United Automobile Insurance Group

Customer service is non-existant. The claims office nearest me closes earlier than they advertise, so one must play a cat and mouse game to get service. If one office closes because of inclement weather, how are their policy holder supposed to get in touch in the event of an emergency? My car was damaged 2.5 months ago and the place it's being repaired at is holding it hostage until they receive payment. Have tried numerous times to get my adjuster and the repair center contact on the same page, but hell for all I know they may be conspiring together. I call one get information, I'm told to contact the other person and vice versa, I'm the FUCKING CUSTOMER, why the hell should it be my responsibility to do you fucking work. If anyone is thinking about this company for insurance KEEP MOVING and if you already have them, CANCEL YOUR POLICY ASAP. It's not worth the headache.

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I worked for this company before.

They try to delay the file as long as possible. They even provided a claims letter to claimants saying this can take upto 30 days to review claim. So If you have an Full Coverage. You MAY want to contact them to expedit repairs. D&D... DELAY & DON'T PAY