Gateway Support

Sent a computer in to gateway to be fixed after buying the best warranty available. They said it would not be a problem, just send it in , the motherboard has gone bad. Sent the computer in and was told it would be done in 5-7 days. Two weeks later, i called them back because i didnt get my computer back. They now say, there wasnt enough information when they got it so they didnt do anything. Including call me to find out what the problem was. Im guessing there support people dont have a service ticket program so they cant put any notes in when customers call.

Now it will be 10 - 15 days more, and when i said i needed it back faster, the support person said " So does everyone else".

At least the people in india doing support are polite. Cant understand them but they are polite.

the only good news is the 2 computers my

kids are getting for christmas will NOT be from gateway.