Restoration Hardware - Incorrect merchandise one too many times!!!!

Posted on Saturday, August 9th, 2008 at 1:42pm CDT by f43e3c10

Company: Restoration Hardware

Location: King of Prussia, Pa, US

URL: http://www.restorationhardware.com/

Category: Other

On several occasions I drove 45 min to Restoration Hardware in King of Prussia and was given the wrong merchandise. Not only did I waste time returning the merchandise but also gas. Just last week I purchased bronze loop rings for my curtains and noticed that antique brass rings were in the package. When I called the manager, she made arrangements for UPS to pick the rings up at my house and told me she then would send out the correct rings. . This is day #2 and UPS has not come to my house. I know that to resolve this problem I will need to drive 45 min again to the store. Restoration Hardware has nice stuff but I am realizing it is not worth the hassle to deal with this store/company.


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