Dometic Refrigerator Recall
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Dometic Refrigerators Dometic P.O. BOX 490 Elkhart, IN 46515 US www.DometicUSA.com Dometic initiated a NHTSA recall of refrigerators that were manufactured and posed the possibility of a fire in a travel trailer or recreational vehicle due to a fatigue crack which can cause a loss of coolant. I was notified of the recall. Notified Dometic and arranged to have the refrigerator repaired. I could not schedule the repair until the campground re-opened. The repair was scheduled. The repair service never did the repair. Called another service on the list and by the time the second repair service arrived, the refrigerator ran out of coolant (which was the source of the possible fire). All the telltale signs of the problem were indicated, but Dometic refused to bear any of the cost of the repair (not even a partial portion). The refrigerator was installed in a 2004 Titanium travel trailer that was about 3 years old when the recall was initiated. The trailer was parked/garaged for about 80% of the time. Numerous letters to Dometic brought varied responses from waiting too long (which was not true if the postage date is examined) to that it was not an original owner (since this was a recall due to the possibility of a catastrophic fire at the time my 84 year old mom was sleeping in front of that refrigerator and could have been seriously or fatally burned). Apparently the legal representatives advised Dometic that the odds were in favor of not expending monies in certain situations.. (Dometic was notified by phone 3/18/2008 and agreed to the repair after I had to find 5 services in the area and give them a list of dollar amounts from each where the lowest amount was chosen and I was told to schedule the repair). From: Message Author (click here to email author)Date: Friday, 08-Aug-08 03:37:21 CDT Business: Reply Online Consumer: Comment On This |
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