Nuwave Ripp off

This complaint is not about how this oven works. I haven't used it yet. I ordered this off of a TV advertising scheme. I felt others needed to know what this company is doing. I am so upset over this order. During the phone call, I talked to one of Nuwave's sales people who told me that I could get the oven in black much higher quality with all stainless and not flimsy like the white one for only 15.00 more. I asked over and over why doesn't the white one have stainless? He said, well it does have a little bit just not as much as the black one and the black is heavier much better quality. He told me the pan was also special for the unit and did not disclose that any pan can be used in the unit ( I found this out after I read the directions when I received the oven) nor did he disclose the extra shipping cost of 39.00 which I only learned about after I called Nuwave back complaining about the shipping. I bought it like a fool. He told me I would get free express shipping because Nuwave was running a special with the oven only 99.00 plus shipping but today only was free express shipping. He said that the only shipping would be for the mixers which was 24.95. He offered the two year warranty. I told him no I didnt want the warranty but he said if I took it today it would only cost me 5.00 more so I took it. Then,on top of that, during the call he kept trying to get me to order extra ovens which he said would only cost me 30 dollars for each oven if I ordered that day. I kept telling him I didn't need extra ovens. Then when he sent the email for order confirmation and rundown, it did not include the bill as he said it would. When I got my oven I got my bill receipt. He has charged me 24.99 for the warranty, 64.40 for the shipping nothing off for the oven at a charge of 184.92 for a total of 249.29 for the oven and pan extender ring kit. So, I attached the order receipt that I received with the oven and scanned to an email that I sent to Nuwave along with this complaint. When I called Nuwave, the lady that answered would not let me get a word in edgewise and was very rude saying over and over in broken english "the sell person read from a script nothing more! customer is wrong not sell person!No refund! no free ship!" Since I could not communicate with this person, I told her I was going to put a video of this oven on youtube. She said go ahead very flippantly. She obviously did not care at all. The Nuwave black oven is flimsy, it is not substantial stainless steel and Nuwave customer service is the worse service I have ever experienced. Resolution will only come with a full disclosure to the public,a refund of the overcharges they put on my credit card and an appology for this fiasco by their customer service. There is no 90 day free trial ( you pay for shipping which both ways ends up costing 128.80)and there is no discount on anything including shipping as per the Nuwave customer service rep. This is totally false advertising on the part of nuwave.

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I've had my NuWave for almost 3 years and I wouldn't do without one. Cooks great, reheats great, & food tastes wonderful. (no zapping all of foods nutients in mico) I use mine almost daily and it saves by not having to heat up a large oven. I've purchased many more as gifts, also.

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I purchased my nuwave from Kohls on sale for 89.99 and I absolutely love it. I am going to buy more for my family. Sorry you had a bad experience if you end up returning your you should go to Kohls and buy one, that way if you have any problems you can take it back (Kohls has the worlds best return policy) I think the food turns out great. I can cook a steak from frozen in about 20 minutes and it is the best steak I have ever eaten.

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I bought a Nu-Wave and trying to return it. It makes the food taste like plastic and makes me want to vomit. So far I am being ignored by customer service.