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Wouldn't schedule an estimate unless my husband was going to be here

 
Castle "The Window People"
109 Gaither Dr.
Mt Laurel, NJ 08054
US
http://www.castlethewindowpeople.com/

I had sent my information to Castle via email. They called the next day to schedule an appointment for an estimate on replacement windows. The woman on the phone asked when my husband would be available for the estimate. I told her that my husband works 80+ hours/week and it would just be me at the estimate. She then told me that Castle does not do estimates unless both husand and wife are there at the time. I then told her "if that was the case they would not get our business." She said, "Good Luck with that" and hung up the telephone. I've gotten estimates from 3 other companies and did not run into this scenario with any of them.

From: Message Author (click here to email author) (has asked not to receive email)
Date: Wednesday, 06-Aug-08 09:35:00 CDT

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So what's your point? You've wasted 3 other companies' time and still haven't purchased because you can't make a decision without your husband there. So you're mad at Castle because they won't let you waste their time? If you were serious about replacing your windows, your husband and you would both sit down, get the information, and buy them. But you'd rather waste other people's time, gas, and energy getting estimates for a project you'll never do. Real smart....

From: Message Author (click here to email author)
Date: Friday, 15-Aug-08 22:01:21 CDT

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Keyword Tags

castle the window people
castle windows
replacement windows
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