Garmin support sucks

I just bought my nuvi 760 from Amazon. First one I got was DOA, received replacement unit 7/28/08 from Amazon, GREAT customer support from Amazon. Garmin failed to even respond at all to my email about the DOA to them..

Went online to get map update, says it's available, I'm not eligible for update, this unit's 1st sat contact was Jan 2008!!! I JUST BOUGHT THIS THING 1st trip I took 8/4, had problem because map data is out of date! I AM NOT HAPPY, WILL TELL FOLKS TO BUY MAGELLAN!!!

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I myself went to Magellan, and am very happy I did. No more junk Garmins for me.

Garmin is like buying Ford.....

Fix or repair daily.....

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I agree Garmin is very disappointing. The first day I bought my Garmin it never acquired satellites (kept telling me it couldn't acquire and asked if it should keep searching?). From that point on it took at least 7-10 minutes to acquire satellites. We would have to pull over to the side of the road and let it "warm up" before we continued our trip. When I would compare this to someone else's Garmin, it was clear mine was not right because theirs always worked within seconds. I called customer service several times to ask them what was wrong and they told me to update the software, oh - and use it more often.... (lazy response). Because their customer service hours are extremely inconvenient and they make it impossible for anyone that holds a job during the day to contact them, this problem continued longer than the warranty period of one year. We would call - get a response to do something first - then have to literally plan a time to call back because they were only open I think 9-5 and there was usually a 30 minute hold wait. No weekend times. Finally - the power cord stopped working on top of everything else. The last person I talked to told me they couldn't help me because I was past my warranty period. He said it would be $80 to repair, plus shipping/tax - so the way I see it that's another $100 or so and no guarantee that they can fix the unit. I wrote back to tell him I would not be purchasing another Garmin because the one I did purchase was a lemon, and no one cared or tried to help me - and I certainly wasn't sinking another $300 into Garmin AGAIN!! That response was ignored. So - I'm off to purchase another brand and letting everyone know to beware....