Dell Computer Nightmare

07-30-2008 MY DELL EXPERIANCE On 07-30-08 I ordered two computers. Associate Name Jessica Darling ( Jessica_Darling_VI AT Dell.com 1-800-289-3355 EXT 725-0092 Jims order Number 402113579 and 402113579 79 = $30.73 79 2 $902.05 Total Order 1 $932.38 Customer Number 94890709 ID Number 2000464946290 Service Tag: G527YG1 Code: 35134578721 Joans order Number: 402124881 ID Number: 2000464957537 Total Cost $818.31 Total Purchases $1,751.09 On Dell Preferred Account DFS DPA Revolving credit Jims Issues: Received Computer on 08-01-08 3.5 Floppy not installed but area for this,Associate stated to me that it could not be done. Only 8 USB ports instead of the ten I asked for. Called Special services for a return, Talked to Nick and he is sending me the USB port and the Internal 3.5 drive to put into computer. I get to build it the way it was sold to me ????? 08-03-2008 Tech # Case 53637206 and 616528168 Per Ishan 1-800-624-9896 Ext. 7269679 No Sound on unit in any sections. Windows Media soft wear is no good My Bills File disappeared. My pictures Missing. Barnum,BPT,CF Cant,CF Quaker, Dan House. This is from switching to and from H external drive. Mouse and Keyboard not able to be installed. Error messages , Missing Files From computer, missing set up files. TV Tuner in operational. Missing Files. Windows could not install important updates. Screen Saver does not work. Desk top picture does not stay. HP Printer install issue. AOL install issue with aol.exe Firewall issue. Offer to put back to original and re load operating systems and I lose everything in the computer that has been installed and files. I THINK NOT. Told a Tech will come out, save everything, re do computer and set it up and install everything including the floppy and USB board.. Escalated to SSR . 24-48 hour return call. Should be Tuesday by Noon. 08-05-08. 08-05-08 1:21pm Received a call from the Escalated Solutions center. The Inda man stated that they will only give me a new hard drive to make it work and I will have to lose the information that I have installed in the computer. I told him I I could not back the items up based on the programs not working properly. I also stated that Ashan at ext 7269679 stated that they will sent a man out to the house to install the 3.5 floppy, the additional USB ports and then back the items up, re do the hard drive and re install the items I have in there now. This so called specialist said no, that is not going to happen. He also stated that I would have to PAY for this to be done by a local computer persn. I then tried to call Ashan back at X 7269679 and can not get in touch with him. I called the sales department and left a message for Justin Hospie at 2160223 and have not received a response at all. I have gone through many customer care specialists and nothing is being done. I have $1700.00 on a Dell preferred account and it will all be returned if this is not fixed quickly. I am also composing a detailed letter for The Better Business Bureau and Consumer Affairs. Jim Rivnyak 860-779-2597

Your Desired Resolution:

What I want them to do is : Install the 3.5 internal floppy as should have been done in the first place. Install the additional USB ports that dell said was installed. Back up my items such as bills,pictures and programs I have on the computer., Fix the operating system to work and re install all the items that I have on the computer. I do not think I am asking for much, just want what I paid for and the computer to work with the programs I have.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

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I am about to post my own Dell computer horror story, how it took me 5 months to get my refunds back.

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I am about to post my own complaint about Dell. Dell quality has REALLY gone down hill