American DOESN'T back what they sell....

They may have good prices in one location, but I assure you - you get what you pay for! If you have trouble with an appliance, good luck getting them to help you. Sure they'll send someone to work on it - in a week or 2! And if you have serious trouble, they'll give you the 1-800 number for the manufacturer and tell you it's their responsibility, not Americans. I will NEVER buy from them again. I am out $4,000 because the appliances they sold me don't work right, and they are too busy brushing me off to Frigidaire and telling me they can't help me. STAY AWAY!!!

As for my frigidaire appliances, I bought my fridge, gas stove, washer & dryer, dishwasher & microwave from them - 9 months ago. My first service call was at 3 months. At this moment the only appliance that works correctly is my microwave. The fridge's icemaker has never worked right, and now the fridge makes weird noises. The dishwasher doesn't work at all and has 1 inch of standing water in it, the gas stove won't light on one fo the burners - merely pours gas out when you turn it on, and the washing machine constantly has standing water in it and your clothes ALWAYS smell bad when they come out. No one wants to replace it, but merely try to blackmail me into buying the extended warranty & say it's not their policy to replace anything. That's the answer from Frigidaire & American.

Comment On This

I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on Complaints.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you, so that I can personally look in to this matter in order to do so, please send me your contact information and the best time to contact you. I would also need your model and serial number and a file number, if available, so that I can research this matter.

Again, I regret the disappointment with your appliance and look forward to resolving this issue with you.

Sincerely

Chris Polk

Escalation Specialist

Electrolux Major Appliances

chris.polk AT electrolux.com