Orbitz Access America Insurance Scam

I recently used Orbitz to book 2 essentially identical trips from my home in Colorado to Vancouver, CAN. On the first occasion I then promptly received an email from some insurance company called AccessAmerica informing me of the details of my new insurance coverage WHICH I DID NOT RECALL ORDERING! So I called AccessAmerica and canceled the coverage. The second time this same thing occurred I realized that for certain that I had not selected insurance coverage, but I received it again regardless. Upon calling customer service and asking to speak with a supervisor, I was told that the Orbitz website selects the insurance coverage for me and that Orbitz's position is that it is my responsibility to unselect the insurance option. Needless to say I will never again use Orbitz as my travel services provider due to this fraudulent and misleading marketing tactic.

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WARNING: DO NOT USE ORBIZ Travel. They are the worst of the worst travel companies.

DO NOT WASTE MONEY ON THE TRAVEL PROTECTION INSURANCE OFFERED ON THE ORBITZ SITE! Access America and their bed partner, Orbiz is a total scam.

I bought this insurance for $46 at the time I bought tickets to a workshop event for my collodion partner, Ted Roberts and I. I booked through the internet ORBIZ site, and then I purchased the ticket insurance with Access America that Orbiz sells. After this, my mother was hospitalized and is now in a 24/7 assisted living home in St. George, Utah. I was told to stay near to help her if an emergency occurred - so naturally I filed a claim. You would have thought that they would have just accepted the $900 claim, but no they want an extended justification with copies of the hospital records, including all medical reports by several doctor, statements that have to be notarized by the medical staff at the assisted living home describing in detail her medical issue, etc. This is a total invasion of her privacy. These conditions were not stated on the Orbiz's point of sale travel insurance selection. I did get a multiple page disclaimer weeks later in small type from Access America. Here is where the cash in dollars is black on their bottom line, then turns grey when a claim is filed. BTW. Teds ticket was NOT transferable, thus I forfeited it. $400+. Can you imagine if you were sick and couldn't go to the event? it would be impossible to get your money returned. 4 months later and no resolution. This included an attorney representing me. So anyway, it is evident that even with a legitimate claim, Access America tries to bury claims in administration. So unless I file a class action suit. I lose it all. BTW. If I was able to provide the information needed (and have tried and could not gather it all) - The total refund of my two, United Airline tickets to ROC from Orbiz, they say would be $276. Now they collected all these fees for airline tickets and travel insurance and do nothing in return for the $900 paid. A scam stay away from ORBIZ!.

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A mi me han hecho lo mismo!

Yo he comprado un paquete turistico que incluye avion y hotel y cuando me ponian el precio final, a la hora de pagar me han cobrado 40 dolares mas por un seguro que nunca habia contratado.

Creo que este tipo de tour operadores estan intentando salir de la crisis gracias a este tipo de estafas, en las cuales te hacen cargos a tu tarjeta de credito que tu nunca has hecho.

En fin creo que todo el mundo deberia de quejarse de este tipo de estratajemas utilizadas por las companias a la hora de llenar sus arcas.

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Access America is a total scam. I bought tickets to a professional tennis event for my wife and I, through Ticketmaster, and I purchase the ticket insurance, Access America. My wife's mother died the day of the event, so naturally I filed a claim. You would have thought that they would have just accepted the $100 claim, but no they want an extended justification with copies of the death certificate, ticket invoices, copies of unused tickets, etc... All for a $100 claim. Can you imagine if you were sick and couldnt go to the event? it would be impossible to get your money returned. 4 months later and no resolution. so anyway, it is evident that even with a death, Access America tries to bury claims in administration. A scam stay away!!

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Orbitz website is a scam! waiting to happen

The other scam is the preice assurance scam by Orbitz, where they will give you a refund check for a flight if the price drops

To test their system out I bought two tickets last december 2007 from portland maine to bellingham wa, one was purchased at 390 and another was purchased at a seat sale price for 290, the flights were identical both using northwest airlines and at identical times, I took cancellation options for both tickets to play this eperiment out.. so I acted kinda like a shill, needless to say its been a year and I have not received a refund check, when I call them up they keep telling me I should have got my friend to buy the ticket and how the system works on identical trips, over all anothe rexample why no one should trust orbitz perhaps he has a point there regardless, they pull the bait and switch tactic.

If you need a ticket at the lowest possible price you should wait till there is a fare sale and then buy the ticket at the loest possible price do not be suckered into any offer by orbitz