HP cheap product/terrible customer service

In all the years I've ever dealt with technical customer service, I would have to say that HP is the worst! I bought an OfficeJet J6480 from the HP website. I immediately had problems with it from day one. The off button doesnt work (you have to unplug it!), the top loader doesn't load, so I cannot fax anything, and when I print, there are black streaks on the page. The customer service bozos continually passed me off to other reps who repeatedly asked me for the same information. They refused to give a refund and only when I agreed to an exchange did I find out that they were going to send me a REFURBISHED printer instead!! I paid full price for a brand new printer, I dont expect to get some used piece of junk to replace it. I had it with HP. I cancelled the exchange and I demanded a refund. Do NOT buy the HP officejet j6480. It's a piece of junk. Don't trust the HP customer service. Even though I purchased this item DIRECTLY from the company online, (not at a store), they still had trouble finding and verifying my order and seemed incompetent when it came to providing quality customer service. Email me if you care to hear more...