WAMU Sorry Services

WAMU's free checking comes with sorry service. Two examples: my debit card was 'randomly' frozen on a holiday weekend; could not get through the telephone banking maze; went to the bank and spent nearly 90 minutes with a banker being on the phone trying also to get thru to the right department; turned out to be a help desk in India that merely verified a couple of charges with me; I lost two days of holiday access to my money and two hours of business time, and got a parking ticket on top of this. More recently had a double charge on debit card, tried to resolve on line, then instructed to call a claims number: called the number and was transferred five times over a thirty minute wait. Absolutely pitiful service.

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YES, You can blame A BANK for getting a ticket! Who goes into the bank and expects to be on the phone for 30 minutes?????? I was tryng to resolve my issue with WaMu over the phone and spent hours over the course of a few days. I went over my minutes, was late for an appointment, and felt like I was talking to the local LIQUOR STORE CLERK!! "Please Make a Payment!" But I allready made a payment?? "Can You Make Another ONE?" AM I IN THE F-ing TWILIGHT ZONE? What about the reason I called???? Remember me? I used to be your customer??? HOURS AND HOURS!!! Disconnects, Can I talk to your supervisor? Can you make a payment??? I wasn't even part of the conversation..Everytime I asked a question my answer was, "CAN YOU MAKE A PAYMENT?" Do you get the feeling that in India if I get you to make a payment that's a good thing? Maybe a bonus? Here's how I finally got there attention. I didn't make my payment!!! It's going to hurt my credit score but it's my turn to talk NOW!

Yes I think it's fair that this poor guy blames a parking ticket on this loser of a bank!!!!!!!!!!!!!

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Customers always exagerrate on how long things take/took.

Did you seriously just blame the bank for you getting a ticket for breaking the law?

Welcome to the real World.